Introduction

Buying and implementing a new ITSM tool is similar to removing the engine from a speeding car and replacing it with a new one. In particular, there’s a need to understand from the get-go that you’ll have to change various aspects of your existing practices in order to deliver the benefits you expect from your shiny new ITSM tool. 

It’s therefore important not to underestimate the reach of the consequences of selecting and implementing a new ITSM tool. Read the A-Z of ITSM tool implementation.