AI + ITSM: Your comprehensive guide to making IT work smarter, not harder
Discover how AI is helping IT teams do more than just ‘keep the lights on’—it’s powering experiences that help drive strategic value.
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Transform your ITSM from break-fix to extraordinary with AI
From predictive analytics to 24/7 support, discover how AI is helping IT teams work smarter and deliver exceptional experiences.
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26.55%reduction in response times is achieved with generative AI-powered assistants*
53%of tickets deflected by organizations leveraging AI agents for self-service*
68,042 hourssaved by Freshworks using Freshservice for employee service management**
AI is transforming IT and employee experiences
To unlock IT’s true potential, we need to modernize our ITSM strategies. This effort involves breaking down barriers, leveraging artificial intelligence to streamline processes, and aligning ITSM with broader business goals. By doing so, we can drive business success and create a more impactful role for IT within the organization.
Ashwin BallalCIO, Freshworks
Unlock the future of ITSM which is personal, powerful, and always-on
Discover how AI and a modern ITSM can enhance employee experiences while driving innovation and growth