Customer stories

Businesses around the world are engaging employees, connecting with customers, and driving growth with Freshworks

Carrefour

Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar

Databricks

Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments

Blue Nile

With Freshworks helping deliver white-glove service, Blue Nile cut showroom no-show rates by 30%.

Texas A&M

Texas A&M IT scales support for upward of 150,000 visitors with Freshservice

Hinge Health

Freshworks delivers ‘game-changing’ service and support for members dealing with back and joint pain

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Habyt

Freshworks analytics helps Habyt’s global teams to track agent productivity, SLA compliance, and CSAT survey results so they can deliver better results

UPenn

Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty

Decathlon

With Freshworks’ automated ticketing and self-service, the world’s largest sports retailer delights customers, agents, and employees

Ryan Specialty

In the high-risk world of specialty insurance, Freshservice and Freshdesk helped boost CSAT scores and deliver major new efficiencies

Village Roadshow

With Freshworks, Village Roadshow cuts IT costs by 60% while upgrading employee experiences

Crown Office

Freshworks helps Scotland’s top criminal justice agency resolve 65,000 IT tickets annually with an 86% satisfaction rate

Digitrips

With Freshdesk, the top online travel provider improves response time by 73% while nearly doubling ticket volume

Supernus Pharmaceuticals

Within 3 months, 50% of IT adopted adopted Freshservice, bringing automation and discipline to service management

University of Aberdeen

Ditching its legacy system for Freshservice and Freddy AI, the university sees massive improvements in ticket capacity, ticket resolution, and IT delivery

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PICA Group

Freshservice easily integrates new businesses, establishing consistent, unified, and efficient ITSM

We are 100% satisfied with Freshsales. I have no doubt that this crucial step towards greater digitization will put us in a much stronger position in a very competitive market.

Kim JohnsenChief Commercial Officer, Industry Division
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