Case studies

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CASE STUDY

How Sonata reduced its average ticket resolution time to an hour

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CASE STUDY

Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks

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CASE STUDY

Glen Dimplex transforms EX by unifying IT Service Management across Global Operations

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CASE STUDY

Private education leader ADvTECH harnesses Analytics to ace proactive service management with Freshservice

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CASE STUDY

OfS decreases its average resolution time by 67% with Freshservice’s AI agent

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CASE STUDY

RedSalud unifies EX across its subsidiaries with Freshservice 

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CASE STUDY

How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days

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CASE STUDY

Barkley improves employee confidence in IT with a 160% increase in employee satisfaction

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Case Study

With Freshservice, the municipality of Kempele got a very easy-to-use tool that facilitates reporting and provides visibility to the number and quality of service

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Case Study

Princess Alexandra NHS sets the benchmark for patient experience in the UK by transforming the front-line staff experience

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Case Study

Trax Retail drives organization-wide employee experience transformation with Freshservice

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Case Study

Probe CX leverages extensive automation to drive exponential growth

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CASE STUDY

National Rugby League onboards its IT team onto Freshservice within just 1 hour

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CASE STUDY

Fine Hygienic Holding cuts down ticket resolution time by more than 60% with Freshservice

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CASE STUDY

Brooke achieves 98.5% employee satisfaction score by adopting enterprise-wide service management

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CASE STUDY

Ocado Retail achieves 100% end-user satisfaction with a customized service desk

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CASE STUDY

Alterra Mountain Company unifies IT operations across 15 ski resorts using Freshservice

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CASE STUDY

Freshworks implements company-wide ERP with New-Gen...

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CASE STUDY

Randstad supports global workforce with custom-built workflows

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CASE STUDY

Cheetah Digital automates IT service requests with Freshservice

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CASE STUDY

GC Dental builds a global IT support team with Freshservice

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CASE STUDY

3 councils integrate service desk operations with Freshservice

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CASE STUDY

Radisson Hotels streamlines service requests with Freshservice

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CASE STUDY

Schoeller Allibert modernizes IT operations with Freshservice

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CASE STUDY

RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work from Anywhere

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CASE STUDY

TaylorMade Cuts Response Times in Half Despite a 250% Increase in Ticket Volume

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CASE STUDY

W2O Group scales and speeds up IT support with Freshservice

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CASE STUDY

Suffolk County Council resolves tickets faster with Freshservice

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CASE STUDY

Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite

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CASE STUDY

Waterstons fuels growth and improves end-user support by 212% with Freshservice

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CASE STUDY

Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience

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CASE STUDY

C&K standardises business processes with IT alignment using Freshservice

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CASE STUDY

Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite.

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CASE STUDY

Vice Media aligns and automates their global IT support operations with Freshservice

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CASE STUDY

PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

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CASESTUDY

Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM

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CASESTUDY

Suncare Community Services modernizes its service desk with Freshworks’ ITSM suite

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CASE STUDY

Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery

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CASE STUDY

Eastern Washington University enrolls Freshworks' ITSM Suite to modernize and scale campus IT services

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CASE STUDY

Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice

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CASE STUDY

Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite

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CASE STUDY

Profel remains firmly in control despite the growing number of tickets 

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CASE STUDY

RPS Group makes efficiency improvements as it streamlines Technology Global Service support through Freshworks’ ITSM suite

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CASE STUDY

SVMHS transformed its IT service desk to offer quality patient care services with Freshservice

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CASE STUDY

SingExs streamlines its IT function and delivers support on-the-go with Freshservice 

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CASE STUDY

The University of Aberdeen achieves 98.6% CSAT with Freshservice

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CASE STUDY

Bensons for Beds centralizes service management with Freshworks ITSM suite

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Case study

HelloFresh streamlines the way they respond to supply chain issues due to improved data availability and internal team collaboration with Freshservice

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Case study

Elsevier’s relentless drive to improve their users IT experience

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Case study

SMSGT elevates SLA adherence to 98% with Freshservice

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Case study

Freshservice improves operational efficiency at Logisfashion

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Case study

Bracknell Forest Council increases self-service usage by 76%

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Case study

Ontex slashes incoming phone calls to the service desk by 40%

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Case study

Aramex improves agent productivity by 50% with Freshservice to foster a culture of innovation

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Case study

PPS embraces digital transformation to add business value with Freshservice

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CASE STUDY

OfficeMax achieves 40% improvement in first response time with freshservice

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Case Study

Grant Broadcasters reduces open tickets by 80% with Freshservice.

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Case Study

Arco achieves 96% customer satisfaction with Freshservice

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CASE STUDY

canfitpro achieves 93% CSAT score using Freshservice

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Case Study

Marsh & Parsons improves self service adoption by 200% with Freshservice

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Case Study

Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice

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Case Study

ESD 123 streamlines workflow with Freshservice

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Case Study

ISG achieves 98% excellent CSAT with Freshservice

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Case Study

ISM experiences improved support with 80% CSAT

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Case Study

A management consulting firm improves FCR by 50% achieving 75% CSAT

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Case Study

US based destination hospitality company in love with Freshservice

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Case Study

Freshservice has been one of the best tools we have ever worked with.

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Case Study

French company gets drastic improvement in SLA

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Case Study

Selwood Housing experiences improved customer satisfaction

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Case Study

Royal Rehab saves $15,000 a year after shifting to Freshservice.

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Case Study

Averda's one-stop shop for all support requests

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Case Study

Motoroma revs up IT support for employees with Freshservice

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Case Study

Currie & Brown collaborates and delivers global IT support

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Case Study

How Brisbane Racing Club delivers ace IT support to their employees

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Case Study

Mipsmedia sees greater team collaboration with Freshservice

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Case Study

How Outwood Grange automated their service desk

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Case Study

M&C Saatchi sees 300% increase in self-service with Freshservice

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Case Study

BankBazaar achieves 50% reduction in first response time with Freshservice

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Case Study

INCAE's service desk satisfaction with Freshservice

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Case Study

Chargebee leaps to Freshservice for DevOps management

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Case Study

Freshservice has changed the way our teams work

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Case Study

Freshservice is helping us do things we weren't able to before

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Case Study

Setting up Freshservice was like putting together LEGO blocks

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Case Study

Freshservice boosted our customer satisfaction rating to 96%

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Case Study

Freshservice improved the response time for tickets by 80%

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Case Study

Setting up Freshservice was surprisingly quick

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Case Study

Freshservice promotes a culture of efficiency

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HOLT CAT conquers their scalable ITSM needs with Freshservice

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