CASE STUDY
How Sonata reduced its average ticket resolution time to an hour
CASE STUDY
Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks
CASE STUDY
Glen Dimplex transforms EX by unifying IT Service Management across Global Operations
CASE STUDY
Private education leader ADvTECH harnesses Analytics to ace proactive service management with Freshservice
CASE STUDY
OfS decreases its average resolution time by 67% with Freshservice’s AI agent
CASE STUDY
RedSalud unifies EX across its subsidiaries with Freshservice
CASE STUDY
How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days
Barkley improves employee confidence in IT with a 160% increase in employee satisfaction
With Freshservice, the municipality of Kempele got a very easy-to-use tool that facilitates reporting and provides visibility to the number and quality of service
Princess Alexandra NHS sets the benchmark for patient experience in the UK by transforming the front-line staff experience
Trax Retail drives organization-wide employee experience transformation with Freshservice
Probe CX leverages extensive automation to drive exponential growth
National Rugby League onboards its IT team onto Freshservice within just 1 hour
Fine Hygienic Holding cuts down ticket resolution time by more than 60% with Freshservice
Brooke achieves 98.5% employee satisfaction score by adopting enterprise-wide service management
Ocado Retail achieves 100% end-user satisfaction with a customized service desk
Alterra Mountain Company unifies IT operations across 15 ski resorts using Freshservice
Freshworks implements company-wide ERP with New-Gen...
Randstad supports global workforce with custom-built workflows
Cheetah Digital automates IT service requests with Freshservice
GC Dental builds a global IT support team with Freshservice
3 councils integrate service desk operations with Freshservice
Radisson Hotels streamlines service requests with Freshservice
Schoeller Allibert modernizes IT operations with Freshservice
RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work from Anywhere
TaylorMade Cuts Response Times in Half Despite a 250% Increase in Ticket Volume
W2O Group scales and speeds up IT support with Freshservice
Suffolk County Council resolves tickets faster with Freshservice
Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite
Waterstons fuels growth and improves end-user support by 212% with Freshservice
Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience
C&K standardises business processes with IT alignment using Freshservice
Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite.
Vice Media aligns and automates their global IT support operations with Freshservice
PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite
Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM
Suncare Community Services modernizes its service desk with Freshworks’ ITSM suite
Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery
Eastern Washington University enrolls Freshworks' ITSM Suite to modernize and scale campus IT services
Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice
Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite
Profel remains firmly in control despite the growing number of tickets
RPS Group makes efficiency improvements as it streamlines Technology Global Service support through Freshworks’ ITSM suite
SVMHS transformed its IT service desk to offer quality patient care services with Freshservice
SingExs streamlines its IT function and delivers support on-the-go with Freshservice
The University of Aberdeen achieves 98.6% CSAT with Freshservice
Bensons for Beds centralizes service management with Freshworks ITSM suite
HelloFresh streamlines the way they respond to supply chain issues due to improved data availability and internal team collaboration with Freshservice
Elsevier’s relentless drive to improve their users IT experience
SMSGT elevates SLA adherence to 98% with Freshservice
Freshservice improves operational efficiency at Logisfashion
Bracknell Forest Council increases self-service usage by 76%
Ontex slashes incoming phone calls to the service desk by 40%
Aramex improves agent productivity by 50% with Freshservice to foster a culture of innovation
PPS embraces digital transformation to add business value with Freshservice
OfficeMax achieves 40% improvement in first response time with freshservice
Grant Broadcasters reduces open tickets by 80% with Freshservice.
Arco achieves 96% customer satisfaction with Freshservice
canfitpro achieves 93% CSAT score using Freshservice
Marsh & Parsons improves self service adoption by 200% with Freshservice
Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice
ESD 123 streamlines workflow with Freshservice
ISG achieves 98% excellent CSAT with Freshservice
ISM experiences improved support with 80% CSAT
A management consulting firm improves FCR by 50% achieving 75% CSAT
US based destination hospitality company in love with Freshservice
Freshservice has been one of the best tools we have ever worked with.
French company gets drastic improvement in SLA
Selwood Housing experiences improved customer satisfaction
Royal Rehab saves $15,000 a year after shifting to Freshservice.
Averda's one-stop shop for all support requests
Motoroma revs up IT support for employees with Freshservice
Currie & Brown collaborates and delivers global IT support
How Brisbane Racing Club delivers ace IT support to their employees
Mipsmedia sees greater team collaboration with Freshservice
How Outwood Grange automated their service desk
M&C Saatchi sees 300% increase in self-service with Freshservice
BankBazaar achieves 50% reduction in first response time with Freshservice
INCAE's service desk satisfaction with Freshservice
Chargebee leaps to Freshservice for DevOps management
Freshservice has changed the way our teams work
Freshservice is helping us do things we weren't able to before
Setting up Freshservice was like putting together LEGO blocks
Freshservice boosted our customer satisfaction rating to 96%
Freshservice improved the response time for tickets by 80%
Setting up Freshservice was surprisingly quick
Freshservice promotes a culture of efficiency
HOLT CAT conquers their scalable ITSM needs with Freshservice
Level up the workplace with automation and AI
Intelligent Service Management (Frost & Sullivan)
The Price of Legacy Service Desk
The Guide to Intelligent Automation in IT Service Desk Management
Debunking 5 AI Myths in ITSM
IT Service Catalog Best Practices
The real cost of ownership of IT service desks
2021 Key Issues: The CIO Agenda
Digital Workspace Guide for IT Leaders in Government
IT Leaders Guide to Creating a Robust Digital Workplace
The challenges in facilities management and how to solve them with ESM
Best Practices for Incident Management Process Flow
The Guide to Intelligent Automation in IT Service Desk Management
Raising the Bar for Digital Employee Experience
A Compelling Financial Case for Cloud Based IT Service Desks
Improve the efficiency of your IT team by implementing Lean in ITSM
ITSM for higher education
Fundamentals of Uninterrupted IT
Supercharging ITSM with ITOM- Wiley Publication
Meet the Change Makers - 2021
7 scenarios to Flip The Switch on your ITSM strategy
5 signs you need to re-evaluate your IT service delivery
How to migrate your IT service desk
Getting started guide to AI agents
The Top 7 Service Catalog Examples From Across Industries
Freshservice for Small Businesses
Return to Work Guide by Freshservice
Employee Experience Is the Key to Better Customer Experience
Best Practices for Change Management
5 New things you didn’t know you could do with Freshservice Analytics
A to Z of new ITSM tool Implementation
Configuration Management in cloud environment
ITSM in Healthcare
Artificial Intelligence in ITSM
ITIL Change Management - A Beginner's Guide
The Essential Guide to Self-service Success
Checklist on setting up Incident management process
The Road to a World-Class Campus IT Experience
Right-sized ITSM: The buck stops here
IT Predictions 2021 - Europe Edition
Re-imagining IT Self-service for the Best Employee Experience
ArchITects of customer delight
Case Study: Improving Employee Experience with IT Service Management
Right-sized ITSM: Why now?
Enhance your IT Service Delivery Remotely with Freshservice and Device42
IT Service Management Journey at RingCentral
Freshservice Benchmark Report, 2024
Freshservice Benchmark Report, 2023
The State of the Service Desk, 2022
A CIO's Guide to AIOPs - Constellation Research
Hackett Group Study: 2022 Key Issues
Freshservice Service Management Benchmark Report 2022
The Forrester Wave™, ESM, Q4 2021
2021 Gartner® Magic Quadrant™ for ITSM tools
Flip-the-switch on your self-service strategy
The Total Economic Impact™ Of Freshservice on IT Service Management
Technology's Make or Break Role in Employee Engagement
Rightsizing AI for ITSM success
Freshservice ROI Estimator
Service Desk Maturity Assessment
Magic Quadrant for IT Service Management Tools
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