CIOs, tap into service management in a whole new way

Explore insights from 225 global IT decision-makers. Elevate your service management with actionable strategies for AI and more.

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Next steps for the future of service management

Read expert recommendations on optimizing IT value with smarter ITSM. Discover how CIOs can navigate complexity and drive innovation beyond maintenance.

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62%IT decision-makers think their organization could propel digital transformation by reducing ITSM complexity
68% IT decision-makers say their organization has a high level of complexity
34%IT decision-makers admit they are actively adopting AI
22%IT decision-makers believe that their organization provides ITSM in a very effective manner

To unlock IT’s true potential, we need to modernize our ITSM strategies. This effort involves breaking down barriers, leveraging

artificial intelligence to streamline processes, and aligning ITSM with broader business goals. By doing so, we can drive business success and create a more impactful role for IT within the organization.

Ashwin BallalCIO, Freshworks
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Freshworks delivers value

Industry experts and customers recognize Freshservice, Freshworks’ service management solution,  for its superior combination of built-in AI, usability, and scalability.