ITSM Resources and Insights for Better Service Delivery
A repository of case studies, ebooks, webinars, and whitepapers that make up a great overview of the IT service industry.
STCU extends culture of service to employees
Credit union improves employee experiences with Freshservice to drive better support for its 300,000 members
Qualfon’s new ITSM earns 97% user satisfaction
Freshservice brings a modern IT solution to handle more tickets faster
iPostal1 scales by centralizing on one AI-powered platform
Ad hoc tools failed the virtual mailbox business, which turned to Freshworks’ suite of products to boost productivity and satisfaction
Unified ITSM boosts satisfaction at DPD BeLux
Freshservice revamps ticketing and collaboration among agents, leading to improved productivity and more self-service
Better ITSM helps D’Youville keep its good standing
A messy on-premise ITSM risked key accreditations for the university. Freshservice’s cloud-based solution turned things around.
Employees embrace better ITSM at Supernus Pharmaceuticals
Within 3 months, 50% of IT adopted adopted Freshservice, bringing automation and discipline to service management
HOLT CAT expands ticket capacity with better ITSM
With Freshservice, 142 agents at the Caterpillar dealer handled nearly 10,000 tickets within six months
SPIE Nederland moderniseert IT-diensten met Freshservice: efficiëntere workflow en verbeterde gebruikerservaring
Vervanging verouderde systemen verhoogt productiviteit en gebruiksvriendelijkheid
Whitepapers
Whitepaper
Level up the workplace with automation and AI
Whitepaper
Intelligent Service Management (Frost & Sullivan)
Whitepaper
The Price of Legacy Service Desk
Whitepaper
The Guide to Intelligent Automation in IT Service Desk Management
Whitepaper
Debunking 5 AI Myths in ITSM
Whitepaper
IT Service Catalog Best Practices
Whitepaper
The real cost of ownership of IT service desks
Whitepaper
2021 Key Issues: The CIO Agenda
eBooks
Ebook
Fundamentals of Uninterrupted IT
Ebook
Supercharging ITSM with ITOM- Wiley Publication
Ebook
Meet the Change Makers - 2021
Ebook
7 scenarios to Flip The Switch on your ITSM strategy
Ebook
5 signs you need to re-evaluate your IT service delivery
Ebook
How to migrate your IT service desk
Ebook
Getting started guide to AI agents
EBOOK
The Top 7 Service Catalog Examples From Across Industries
Webinars
Webinar
Right-sized ITSM: The buck stops here
Webinar
IT Predictions 2021 - Europe Edition
Webinar
Re-imagining IT Self-service for the Best Employee Experience
Webinar
ArchITects of customer delight
Webinar
Case Study: Improving Employee Experience with IT Service Management
Webinar
Right-sized ITSM: Why now?
Webinar
Enhance your IT Service Delivery Remotely with Freshservice and Device42
Webinar
IT Service Management Journey at RingCentral
Reports
REPORT
Freshservice Benchmark Report, 2024
REPORT
Freshservice Benchmark Report, 2023
Report
The State of the Service Desk, 2022
Report
A CIO's Guide to AIOPs - Constellation Research
Report
Hackett Group Study: 2022 Key Issues
Report
Freshservice Service Management Benchmark Report 2022
Report
The Forrester Wave™, ESM, Q4 2021
Report
2021 Gartner® Magic Quadrant™ for ITSM tools