WHAT’S INSIDE

Real-world insights to inspire your business

Lessons learned scaling from a 5-member team to 5,000 global employees 

In this whitepaper, you’ll learn how Freshworks drives exceptional employee experiences and business outcomes with: 

  • Modern AI-powered employee service 

  • Optimized processes with robust automations

  • Unified, enterprise-grade application architecture 

freshworks-ex-report freshworks-ex-report

Value achieved with Freshservice

$605,906

cost savings

68,042

business hours saved

259%

projected ROI

Findings are from a Freshworks Value Engineering analysis of ticket deflection, agent productivity, and admin productivity using Freshservice for service delivery at Freshworks.

Get your hands on an award-winning software

 

See why our employees love Freshservice

“Lighthouse* has been a real game-changer for me. It’s made my job way easier. The AI agent on Slack makes it super-easy to raise tickets and get updates without always checking the portal. And the service catalog? It has everything I need, from application access to campaign requests. And what's amazing is some requests get processed within minutes! It's so user-friendly and has really boosted my productivity. Lighthouse is now a must-have tool for me at Freshworks!”

— Prathiksha, employee at Freshworks

 

*Lighthouse is the employee support portal at Freshworks

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