Freshworks on Freshservice: The Inside Story
How Freshworks uses Freshservice to deliver enterprise-grade service management at scale
Real-world insights to inspire your business
In this whitepaper, you’ll learn how Freshworks drives exceptional employee experiences and business outcomes with:
Modern AI-powered employee service
Optimized processes with robust automations
Unified, enterprise-grade application architecture
See why our employees love Freshservice
Lighthouse* has been a real game-changer for me. It’s made my job way easier. The virtual agent on Slack makes it super-easy to raise tickets and get updates without always checking the portal. And the service catalog? It has everything I need, from application access to campaign requests. And what's amazing is some requests get processed within minutes! It's so user-friendly and has really boosted my productivity. Lighthouse is now a must-have tool for me at Freshworks!
*Lighthouse is the employee support portal at Freshworks
Explore related assets
Freshworks on Freshservice: The ITOM Story
Discover how Freshworks uses Freshservice to achieve operational excellence while reducing costs and complexity.
How Freshworks HR wins with Freshservice
Discover how Freshworks is using Freshservice to automate service delivery & revamp the employee experience.
The experts agree
Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value.
