Freshworks on Freshservice: The ITOM Story

How Freshworks used Freshservice to transform infrastructure and operations management (I&O) delivering operational excellence while reducing costs and complexity.

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Real-world insights to inspire your business

In this whitepaper, you’ll learn how Freshworks’ Network Operations Centre (NOC) is transforming Infrastructure & Operations (I&O) management by:

Resolving fast with AI powered alert management
Streamlining incident response with modern on-call management
Building resilience with AI assisted major incident management

78%Alert noise reduction per month by using Alert Management System

5,000Agent hours saved per year because of alert noise reduction

60%Agent’s triage time saved per year by using automated triaging

22,000Agent hours saved per year by elimination of manual tasks

See why the Freshworks NOC loves Freshservice

The Freshservice implementation for operations management has unlocked several layers of operational efficiency for the NOC. The reduction in alert noise has been phenomenal. We are no longer constantly firefighting and can instead proactively work toward making our 24/7 NOC and SRE functions increasingly resilient and scalable in step with Freshworks’ growth.

Sreedhar GadeVice President, Engineering