REPORT

Gartner® Market Guide for IT Service Management Platforms

Freshworks is proud to be listed as a Representative Vendor. We believe the Gartner report recognizes Freshworks' focus on quick configuration and ease of use in its AI-enabled ITSM platform, which features no-code, single click "scenario automations" to streamline the support process.

Download your complimentary copy

Insights from Gartner® expert analysts on the current ITSM landscape | Key factors for businesses to consider when implementing ITSM technologies | Gartner® analysts' assessment of Freshworks and other technology and service providers

By clicking “DOWNLOAD REPORT”, I understand that Freshworks will process my personal information in accordance with its Privacy Notice and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.

Gartner, Market Guide for IT Service Management Platforms, Rich Doheny, Chris Matchett, 5 February 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Get your hands on an award-winning software