EX Priorities 2025: Why IT leaders can’t afford to just ‘wait and watch’

Employee expectations, technologies, and work models are reshaping EX. Discover what leading organizations are prioritizing to stay ahead in 2025.

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Explore the future of work and employee experience with Freshworks: Discover what’s changed, what’s next, and what matters most.

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Level up your EX strategy for 2025

Organizations are moving beyond tech experiments to build integrated employee experience ecosystems that drive productivity and strategic value.

68%of organizations are drowning in IT complexity
$5.74 trillionin worldwide IT spending expected in 2025
53%of support requests are resolved through AI-powered automation

How employee experiences are reshaping customer satisfaction

I firmly believe that great internal experiences lead to great customer experiences. When employees feel supported and valued, they’re more motivated to deliver superior service to customers. So, whether it’s designing user-friendly internal systems or simply being open to feedback, prioritizing empathy in IT has a profound impact on employee engagement—and, by extension, customer satisfaction.

Ashwin BallalCIO, Freshworks

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EX Priorities in 2025: The strategic IT imperative

Explore how top IT organizations are creating unified, seamless experiences while managing costs and delivering enterprise-wide impact.