The real cost of ownership of IT service desks

Introduction

The ROI of your service desk investments can single handedly position your IT team either as a bleeding cost center or a value creator.

Investing in large traditional service desks may seem like a safe choice in the beginning, but this slowly but surely breaks your bank. Inundated with expensive licences, hidden costs and recurring expenses, the TCO of your traditional service desk spirals out of control. More often than not, this leads to long payback periods, slow time-to-value and IT leaders struggling to achieve any ROI with traditional, legacy solutions.

Insights from this whitepaper

• Explore how you save 30%-50% with modern SaaS solution

• Decode the total cost of ownership of traditional and modern SaaS ITSM solutions

• Analyze the impact of various cost factors on the ROI

• Live examples of improved ROI