Feature List

STARTER

$19

/agent/month, billed annually

$29

/agent/month, billed monthly

STARTER

€15

/agent/month, billed annually

25

/agent/month, billed monthly

 

STARTER

R290

/agent/month, billed annually

R445

/agent/month, billed monthly

 

STARTER

£15

/agent/month, billed annually

£25

/agent/month, billed monthly

 

STARTER

₹1,399

/agent/month, billed annually

₹2,099

/agent/month, billed monthly

 

STARTER

A$25

/agent/month, billed annually

A$40

/agent/month, billed monthly

 

STARTER

R$105

/agent/month, billed annually

R$160

/agent/month, billed monthly

 

GROWTH

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

GROWTH

€40

/agent/month, billed annually

€50

/agent/month, billed monthly

 

GROWTH

R750

/agent/month, billed annually

R905

/agent/month, billed monthly

 

GROWTH

£40

/agent/month, billed annually

£45

/agent/month, billed monthly

 

GROWTH

₹3,599

/agent/month, billed annually

₹4,299

/agent/month, billed monthly

 

GROWTH

A$70

/agent/month, billed annually

A$85

/agent/month, billed monthly

 

GROWTH

R$275

/agent/month, billed annually

R$330

/agent/month, billed monthly

 

PRO

$95

/agent/month, billed annually

$115

/agent/month, billed monthly

PRO

€80

/agent/month, billed annually

€100

/agent/month, billed monthly

 

PRO

R1365

/agent/month, billed annually

R1670

/agent/month, billed monthly

 

PRO

£75

/agent/month, billed annually

£90

/agent/month, billed monthly

 

PRO

₹6,999

/agent/month, billed annually

₹8,599

/agent/month, billed monthly

 

PRO

A$135

/agent/month, billed annually

A$165

/agent/month, billed monthly

 

PRO

R$495

/agent/month, billed annually

R$605

/agent/month, billed monthly

 

ENTERPRISE

$119

/agent/month, billed annually

$145

/agent/month, billed monthly

ENTERPRISE

€105

/agent/month, billed annually

€130

/agent/month, billed monthly

 

ENTERPRISE

R1670

/agent/month, billed annually

R1975

/agent/month, billed monthly

 

ENTERPRISE

£95

/agent/month, billed annually

£115

/agent/month, billed monthly

 

ENTERPRISE

₹8,799

/agent/month, billed annually

₹10,799

/agent/month, billed monthly

 

ENTERPRISE

A$175

/agent/month, billed annually

A$210

/agent/month, billed monthly

 

ENTERPRISE

R$605

/agent/month, billed annually

R$720

/agent/month, billed monthly

 

IT Service Management (ITSM)
Channels - Email, Phone, Chat, Widget
ServiceBot on Microsoft Teams and Slack
Self Service
Knowledge Management
Incident Management
SLA Policy
Single
Multiple
Multiple
Multiple
Service Catalog and Request Management
Managed Service Provider (MSP) Mode
Problem Management
Release Management
Change Management
Request for Change
Workload Management
ServiceBot With AI agent on Microsoft Teams and Slack
FREDDY AI ADD-ONS
Freddy AI Copilot at @$29 /agent/month
Ticket summary generator
Help article generator
Reply suggester
Conversational service desk actions
Ticket field suggester
Similar incident suggester
Resolution notes generator
Freddy AI Agent (Beta)
AI agent
Freddy AI Insights (Beta)
IT Asset Management (ITAM)
IT Inventory Management
Auto-discovery
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
SaaS Management Add-on @ $1 /employee/month
Project Portfolio Management
Agile, Waterfall and Hybrid Modes
Project Templates
Project Cloning
Private Projects
Gantt and Roadmap Planning
Kanban Board
Time Tracking
Bug Tracking
Test Case Management
Smart Delay Prediction
Collaborate with @mentions
Reporting on Project tasks
Sprint Insights
Custom Task Types
Custom Task Statuses
Custom Task Fields
Custom Task Workflows
Project Management Access for Requesters @ $15 /user/month
Reporting and Analytics
Analytics Starter 
Analytics Pro 
Team Dashboards
IT Operations Management (ITOM)
Major Incident Management
Status Page
Email widget on major incident page
Cloud Management
On-CallSchedules, Shifts, and Calendars
On-Call Unlimited Phone calls and SMSs
On-CallMobile App Push Notifications and Slack
On-CallMultiple Responder Groups
Monitoring Tool Integrations
Alert Normalization
Noise Reduction
Automatic Incident Creation and Routing
Alert Reporting
Service Health Monitoring
Agent Productivity and Automations
Task Management
Canned Responses
Webhooks
Public and Private Notes in Tickets
Tags
Integrated Game Mechanics
Occassional Agents
Round Robin Ticket Assignment
Thank you Detector
CSAT Surveys
Workflow Automator
Scheduler
Orchestration Apps and Reports
Orchestration transactions
1000 transactions/mo/account
2000 transactions/mo/account
5000 transactions/mo/account
20000 transactions/mo/account
Execution Logs
Time Tracking
Custom Agent Dashboard
Approval Workflows
Business Rules
Priority Matrix
Agent Collision Detection
Custom Objects
Ticket Field Predictions
Freddy AI Copilot add-on (BETA)
Platform
Marketplace
Freshservice for Android
Freshservice for iOS
API Access
100 API Calls/min
200 API Calls/min
400 API Calls/min
500 API Calls/min
Freshservice-Freshdesk Integration
Connector App Tasks @ $80 for 5k tasks
Sandbox
Customer Support
Documentation
Community forums
24/7 Email Support
24/5 Phone Support
24/7 Chat Support
Security and Controls
Data Center Location
GDPR
SOC 2
Custom SSL Certificate
Single Sign on
Domain Restriction
Multiple Portal Languages
Custom Domain Mapping
Custom Mailbox
Access Controls
Portal Customization
Multiple Business Hours
IP Range Restriction
Audit Logs
Freshservice for Business Teams
Employee Onboarding
Employee Offboarding
Self-serve Employee Document Generation
Workspaces
Business Agent Add-On @ $39 /agent/month

 

All prices are exclusive of applicable taxes

Start your journey to delight your employees now!