The Freshservice Advantage
Streamlined Self Service Resources
Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.
Effortless Service Management
Design an intuitive catalog to include relevant service items that your end users usually request for. Automate approval process with Freshservice powerful automation capabilities.
Better Decision Making with Analytics
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with a predefined and custom reporting capabilities.