Freshservice ESM: Facilities management for efficient facility operations
Digitize employee service experiences, automate tasks, and ensure a fully functional, safe, and comfortable environment for employees to thrive
Why Freshservice for Facilities?
Experience
Empower
Elevate
Offer instant support with a hub of information
Drive a culture of self-service by deflecting basic employee queries with a 24/7 AI agent that offers relevant knowledge articles on policies and processes. Equip employees with the right information and unburden your teams from low-value tasks.
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Convert ad-hoc requests into standard processes
Publish a catalog of workplace requests across services like maintenance, reservations, or travel bookings in a centralized support portal for easy access to raise requests. Auto-assign employee requests, provide AI-powered responses, and drive cases to resolution in no time.
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Allow your service desk to run by itself
Automate routine, manual tasks with a simple drag and drop workflow automator, speed up cross-functional approvals and create rules for escalations to prioritize high-impact events and reduce risks.
Measure metrics that matter
Measure service efficiency with advanced analytics and visual dashboards, track agent performance and employee satisfaction, and get valuable insights with real-time metrics to make informed decisions and drive continuous improvements.
Manage assets and contracts in one place
Unify purchase orders, contracts, and asset management to ensure hassle-free operations. Get complete visibility into asset lifecycle, track asset usage, and schedule periodic reminders for repairs and maintenance.
You’ll believe it when you see it
Today the helpdesk is used by 650 agents across over 45 teams at Shopify. That includes our AV, broadcast, culinary, facilities, finance, knowledge management, and internal communications team, procurement, UX, our recruitment teams, and even our HR talent support operations teams.
The employees have adopted Freshservice effortlessly and enjoy the benefits of interdepartmental collaboration in one single tool. The intuitive user experience has accelerated this adoption tremendously.
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Fuel facilities service management with Freshservice
Take a free trial, ask for a personalized demo, or chat with us.
Your journey to seamless workplace management is a click away.