Empower legal teams to enable business growth
Streamline legal service management, collaborate efficiently with business teams, and automate repetitive tasks for fast, efficient legal services.
Why Freshservice for Legal?
Experience
Empower
Elevate
Accelerate your services with audit-ready processes
Publish a catalog of legal requests across services like document reviews, approvals or advice for easy access to raise queries. Auto-assign requests to the right subject matter expert, respond with AI-powered suggestions, and drive quick resolution.
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Relieve your team from recurring queries
Promote self-service by deflecting recurring employee queries with a 24/7 AI agent that understands employee intent and offers relevant knowledge articles on policies and processes to resolve employee queries.
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Offload low-value tasks to focus on high-value work
Automate routine, manual tasks with a simple drag and drop workflow automator, speed up cross-functional approvals and create rules for escalations to prioritize high-impact events and reduce delays.
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Reduce risk and boost productivity
Measure service efficiency with advanced analytics and visual dashboards, track agent performance and employee satisfaction, and get valuable insights with real-time metrics to make informed decisions and drive continuous improvements.
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Gain 360-degree visibility into your projects
Manage service delivery and projects in a single platform to deliver better business results. Stay on top of project timelines, track time spent on tasks, seamlessly collaborate with your team, and get a holistic view of deliverables to precisely plan and execute.
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Here’s why the hype is worth it
When we embarked on this project, we asked ourselves how we would create the best experience for managers, remove roadblocks in their work and make life easier for them. We believe we have achieved this goal with Freshservice.
The biggest challenge when choosing a Legal Process Management tool is finding the right balance between the features offered and the features you actually require. Every tool we tried was either too clunky with features we didn’t need or too costly for the functionality offered. Freshservice is the right fit for any lean legal team.
Freshservice is a one-stop shop for multiple teams at W2O Group. Whilst it is used for IT, other business units in the company are using the system ranging from legal, HR, facilities, and benefits. This has led to increased efficiency across the firm.
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Transform legal service management with Freshservice
Take a free trial, ask for a personalized demo, or chat with us. Your journey to elevated service excellence is a click away.