Enhancing Employee Experiences with Freshservice HR Service Management
Automate your HR services and processes with a digital-first strategy, foster employee productivity, and drive a culture of service excellence
Why Freshservice for HR?
Experience
Empower
Elevate
Freshworks named a Strong Performer in the Forrester Wave Enterprise Service Management in Q4 2021
Turn calls, emails and pings into cases
Publish a catalog of HR services across the employee lifecycle in a centralized support portal that aids in easy access to raise requests. Freshservice HR service management allows to auto-assign cases, provide AI-powered responses, and drive cases to resolution in no time.
Give time back with powerful automations
Replace routine manual tasks with flexible workflows, automate cross-functional approvals based on the nature of the request and create rules for escalations to drive faster resolution and improve enterprise productivity.
Measure metrics that matter
Measure service efficiency with advanced analytics and visual dashboards, track agent performance and employee satisfaction, get valuable insights with granular data on bottlenecks for better planning and execution.
Empower employees with firsthand knowledge
Drive a culture of self-service by deflecting basic employee queries with a 24/7 AI agent that offers relevant knowledge articles on policies and processes. Equip employees with the right information and unburden your teams from low value tasks.
Make new employee onboarding memorable
Break silos by mapping stakeholders across departments, sequence onboarding steps as per your process, automate tasks and approvals, and unlock productivity for new employees from day one.
Hear it from the HoRse's mouth
When we embarked on this project, we asked ourselves how we would create the best experience for managers, remove roadblocks in their work and make life easier for them. We believe we have achieved this goal with Freshservice.
Our most recent onboarding was one of our HR teams, the talent support operations team. Their helpdesk presence went live to requesters using many of the strategies and workflows that we discussed. Since then, they have handled over 5500 interactions with a positive Customer Satisfaction score of 96.9%. They've had only a single negative rating.
When we moved to remote working, we were in an advantageous position with Freshservice. We were really well prepared to the extent that customers hardly noticed any difference. The transition was seamless with very little interruption in the working from home environment.
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Simplify Enterprise HR service management with Freshservice
Take a free trial, ask for a personalized demo, or chat with us.Your journey to elevated service excellence is a click away.