IT operations management
Gain uptime and guarantee business value. Track service health, consolidate alerts to minimize noise, then collaborate and resolve fast. All on one solution, assisted by AI.
Simplify IT operations management with AI
Get enterprise-grade capabilities minus enterprise-level cost and complexity. Manage major incidents, get on-call management, track service health, and more.
Consolidate, standardize, solve
With all your alerts in a single view, you can resolve issues fast and improve business continuity. Workflows create incidents and route them to the right agents. AI groups alerts and reduces noise, so your team is empowered to solve rather than sort.
Automate 24/7 agent coverage
Streamline incident response by automating escalation on MS Teams, Slack, WhatsApp, in-app notifications, SMS, phone, and email. Enable collaboration between your IT and DevOps teams to contain and prevent service outages.
Minimize impact, maximize speed
Drive a response that matches incident severity with customized workflows. Start with complete context, centralized data, and tools so teams can fix fast. Keep users informed with timely updates on a status page. Then, get AI to create the post-incident report.
Full-service ITOM
In addition to alert, on-call, and major-incident management, Freshservice includes other key ITOM capabilities for effective ServiceOps, boosted with AI.
Service health monitoring
Meet and exceed your service-level agreements by mapping interdependencies, seeing the big picture, and gauging incident impact at a glance. With real-time service monitoring and a single view, spot root causes and prioritize incidents by user impact.
Explore more capabilities
Drive business value wherever people and technology intersect. Freshservice is the versatile, AI-powered solution for ITSM, ITAM, Change management, and more.
Freddy AI
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Omnichannel
Social media to Slack, major incidents to password resets, see everything in one elegant, unified view.
ITSM
Consumer-grade employee experiences, operational excellence, business continuity, and superior customer support.
ITAM
See it all in real time: hardware, software, and SaaS in an auto-updating CMDB
IT Modernization
Automate and simplify your IT operations, reduce repetitive work, and make data driven decisions.
Freshservice integrations
Integrate Freshservice with cloud and on-premise enterprise applications, with minimal complexity, for faster time to value and higher efficiency.
Explore integrations
Microsoft Teams
See details, get notifications, collaborate, and respond to tickets on the move.
Slack
Notify agents, fuel collaboration, and keep everyone on the same page.
Zoom
Generate meeting links in tickets, use screen sharing and remote control, and resolve faster.
Dynatrace
Triage all Dynatrace alerts, create incidents, and route to the right teams.
AWS
Bring virtual assets into the CMDB and associate them with Tickets, Problems, Changes, and Releases.
PRTG
Aggregate PRTG notifications into a single alert record for quick processing and resolution.
Related resources
Whitepaper: Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
Accelerating business with ITOM and ITSM combined
Learn how to transform your service delivery in this five-chapter ebook.
A CIO’s guide to AI ops
How can IT leaders boost efficiencies in always-on business with AI? This report outlines how.
Forrester TEI study: Freshservice gives 356% ROI
This report from leading industry analysts shows the category-leading value provided by Freshservice.
Estimate your own Freshservice ROI
Estimate the potential payoff for your team with this seven-question calculator based on Forrester research.
Evergreen Health streamlines services for 1M+ members
This American regional health system reduced response time to enable better front-line care.
Case study: Simplifying IT operations with a single-pane view of all alerts
Business process outsourcing leader Probe CX manages operations across five countries with Freshservice.
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