Scale Your Business Productivity by using Freshservice ITSM

One solution for all your problems

Streamline Request Management

Enable internal users to effectively engage with other users across different business functions through an intuitive self-service portal that triggers automation of tasks, workflows, and request fulfillment. Automate mundane tasks to eliminate clerical errors and offer multiple services for different departments through the user-friendly service catalog to place and receive requests.

Empower Users With Information

Build a comprehensive knowledge base with solutions to incidents and problems that can be used effectively across all business functions. Control privacy levels within the knowledge base and manage the visibility of information and articles by keeping them private or public, or even restricting access to certain roles.

Drive Transparency & Better Collaboration

Effectively manage projects from planning to execution through a robust project management module. Organize projects into tasks and nested subtasks for easy assignment to individual owners or even collaborators. Streamline individual and team based workflows for greater transparency and heightened collaboration within and across teams in real-time.

Improve Visibility & Decision-making

Monitor activity progress and other parameters of business-critical projects in real-time to stay on top of important updates and milestones. Manage SLA violations with automation and gain visibility into service delivery by tracking performance against SLAs. Perform workload analysis, improve staffing decisions and make process improvements with powerful reporting and dashboards.

The Freshservice Advantage

The Freshservice impact on our customers

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”

Adam Le Feuvre

Project Manager

M&C Saatchi

Industry

Advertising

Usage

IT, HR, Facilities

Self-service use

300%

“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”

Tom Peach-Geraghty

Head of IT Operations

Unidays

Industry

E-commerce

Usage

HR, DevOps, IT

Customer Satisfaction

99%

“If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.”

Benjamin Muratet

VP RevTech and Distribution

Radisson Hotels

“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

Craig Bell

IT Service Director

Cordant

Industry

Human Resources

Usage

Customer Satisfaction

96%

“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”