IT ticketing system
Resolve tickets faster, keep employees productive, and ensure business continuity, while improving IT efficiency.
Track and resolve employee tickets in one place
With Freshservice ticketing, employees can raise issues on Slack, Microsoft Teams, email, mobile apps, or support portals. Agents can view tickets in a single view to speed up responses and resolutions.
Super-efficient IT ticketing resolutions and processes
IT teams save time with drag-and-drop automation to help them deliver on SLAs. Tickets are auto-assigned to the right agents to speed up workflows. AI assistance summarizes tickets and identifies similar open incidents.
Improve service quality and deflect tickets
Freshservice’s integrated knowledge base boosts employee satisfaction and expedites self-service; AI assistance helps human agents auto-generate articles and deflect simple employee queries with short actionable responses.
More Freshservice features
Go beyond IT ticketing with an enterprise-grade ITSM tool
Multiple SLAs
Teams can create multiple SLA policies to suit task deadlines or enforce a different policy for tickets based on business hours, specific departments, or groups.
Explore capabilities
Automate, streamline, organize, and get more done—faster and easier than ever before.
See what’s newFreddy AI
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Omnichannel
Text, email, tickets, or Teams—Freshservice puts them all together in a single view.
ITSM
Seamless service management, efficiency with AI and automation, and insights for managers.
ITOM
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
ITAM
See it all in real time: hardware, software, and SaaS in an auto-updating CMDB.
IT modernization
Automate and simplify your IT operations, reduce repetitive work, and make data-driven decisions.
Experience intelligent ticketing, powered by AI
14 days. No credit card required. No strings attached.