Top 10 ITSM blogs to read in 2022

Updated February 2022

Another year in a digital world wracked with changes, we will continue to do our best to keep you engaged. Is it harder in the current scenario to keep up with the ITSM world and latest happenings? Don’t worry, we got you covered. Here is a list of useful ITSM-themed blogs that will keep you in the loop and help you make sense of the world. So, here we go:

1. ITSM.tools

You can consider ITSM.tools a one-stop shop for all things ITSM. This blog has a collection of content ranging from ITSM tool reviews, blogs, industry news, ITSM tips and best practices. Topics like best ITIL practices, vendor tool reviews automation and the current state of ITSM are covered. They also have a newsletter you can subscribe to for the latest tips and tricks in the ITSM space.

Most recent blog: What’s Needed for Successful Enterprise Service Management

2. Axelos

Axelos is a joint venture between the UK government and Capital Plc. Their job is specifically to cater to the ITSM industry by promoting best practices and recommended frameworks to be used. The most famous frameworks in their arsenal include ITIL®, PRINCE2® and MSP®. So, you know you’re drinking straight from the fountainhead when you read their content.

Most recent blog: Creating Specialist Skills in the Service Management Office

3. SDI Blog

SDI, short for Service Desk Institute, is a community for service desk professionals around the world. They offer training and certifications for a wide range of skill sets like analyst, manager and even on ITIL 4. As you would expect, their blog is populated by the who’s who of the ITSM world. They are also known for putting out industry-standard reports from time to time.

Most recent blog: Ask yourself, would you apply? (Advice and tips for managers when recruiting)

4. ITSM Professor

This blog is run by the ITSM Academy. According to their site, it is an all-female SMB founded in 2004. All of the content in the blog is written exclusively by Professor P. Ross S. Wise, who’s been blogging since 2009. This is a motley collection of IT topics that include ITSM, DevOps and Agile.

Most Recent Blog: Why Am I Excited to Teach Site Reliability Engineering (SRE) Foundation?

5. Doug Tedder Blog

Doug Tedder’s blog is known for its honest and refreshing take on the ITSM world. An ITIL certified expert and a recognized industry thought leader, Doug is a member of various organizations designed to increase the adoption and implementation of the best practices in the IT industry. There are a wide range of topics covered. From talking about the human side of IT to collaboration between IT and other departments to the impact of AI on IT, this blog has it all.

Most Recent Blog: You Can’t Automate What You Don’t Understand

6. SITS Insight

In order to be up to date on the happenings in the ITSM sphere, you don’t have to look further than SITS Insight. The Service Desk & IT Support Show, SITS for short, is an annual 2-day exhibition where ITSM suppliers from all over the world meet. Their blog gives you a bird’s eye-view of the current hot topics in the industry at large. You can also find relevant thought pieces and detailed explanations that will be helpful for all levels of an organization.

Most Recent Blog: How Can Today’s IT Leaders Achieve the Balance Between Agility & Control?

7. Pink Elephant Blog

Since its inception over 40 years ago, Pink Elephant has been a premier global training, consulting and conference service provider. They also conduct conferences, with their Silver Jubilee IT Service Management Conference to be held in Las Vegas in June 2022. Their blog is enriched with the views of Troy DuMoulin and David Ratcliffe, two giants and active practitioners of the IT industry.

Most Recent Blog: So Long and Farewell ITIL v3!

8. SupportWorld – Think HDI

ThinkHDI is a pioneer in the field of IT services and has been a major influencer over the past three decades, mainly through their networking events. It is widely regarded as one of the best in the industry, attracting IT professionals and managers from around the world. Their SupportWorld blog is designed to take you from a novice to an expert in support and services industries.

Most Recent Blog: Should IT Service and Support Get into the Metaverse?

9. itSMF UK

This is a relatively new blog compared to the ones listed above. But, itSMF UK is by no means a youngling. It is a membership association for professionals in the service management industry and has grown into an international network with various chapters sprung around the globe. Their blogs are written from an organizational perspective and not just an IT one.

Most Recent Blog: ITSM2021 Was Great but Bring on ITSM2022

10. ITSM Zone

Rounding off our list of the top 10 ITSM blogs is a blog from a well-known ITSM training company, also home to the ITSM Crowd Series. Their blogs are highly focused on the beginners in the industry and aim to disseminate the right kind of information needed for amateurs to become pros in the long run. Being a crowd-sourced platform, any IT professional can contribute meaningful content to their repository.

Most Recent Blog: Evolution of Service Management: Verism