Beyond SLAs: How AI-Driven ITSM is Transforming Small Business IT
Keeping your IT support agile shouldn’t hold you back. Join leading experts to explore how AI-driven ITSM transforms small business IT—from rigid SLAs to proactive, experience-led service that boosts efficiency and drives growth.
Date: May 15, 2025 | 11 a.m IST | 3:30 p.m AEST
P.S. Join the session and receive a complimentary copy of the Freshworks' AI+ITSM Guide.
AI-driven ITSM: The game-changer
Discover how IT teams are scaling smarter with AI. Hear from industry experts and SMB leaders on using AI to accelerate support, reduce costs, and deliver modern employee experiences. Key takeaways:
Automating support to speed up resolutions and reduce manual work
Moving from SLAs to XLAs to elevate employee experience
Scaling enterprise-grade IT with lean teams and smart tools
Cutting operational overhead without compromising service quality
Using AI to create predictive, personalized IT experiences
