Fresh Take: Unlocking cross-functional success with ESM
With ESM adoption surging from 43% to 68% in just two years and a projected CAGR of 14.2% through 2028 - it’s clear: investing in ESM isn’t optional anymore. It’s essential to delivering a world-class employee experience.
Date: May 15, 2025 (Thursday)
Timeslot 1: 9:00 a.m PT | 12:00 p.m ET
Timeslot 2: 11:30 a.m GMT | 1:30 p.m CET
Timeslot 3: 10:00 a.m IST | 2:30 p.m AEST
P.S. Join the webinar and receive a complimentary copy of the 'Unifying service delivery across the enterprise' guide.
Key takeaways
Reimagining employee experience through ESM: Discover how ESM is transforming internal service delivery into a seamless, employee-first experience.
The mindset shift that matters: Learn why internal process transformation needs a fresh perspective - and how to lead that change.
Driving unified adoption across teams: Get practical strategies to align IT, HR, Finance, and other service leaders around a shared ESM vision.
Meet the speakers
Haritha Sridhar
Product Marketing, Freshworks
Shashank Dubey
Staff Product Manager, Freshworks
Frequently asked questions
Who should attend the webinar?
This webinar is perfect for Freshservice customers - including IT professionals and decision-makers, who want to stay updated on upcoming features and learn how to enhance their service management environment.
What if I can't attend the webinar live?
No worries! Register anyway, and we'll send you the recording after the event so you can watch it at your convenience.
Will there be an opportunity to ask questions during the webinar?
Yes! You'll have the chance to interact with our product experts and ask any questions using the Q&A feature during the session.
Will the product experts be available for one-on-one discussions?
The webinar will include a group Q&A session. For any specific queries, please reach out to your dedicated Account Manager or CSM. If necessary, follow-up calls with product experts may be scheduled based on availability.