7 prerequisites of Incident Management for the Era of Remote Work

With the sudden shift to remote work, employees can no longer wander to their favorite IT pro’s desk to ask for help, but they still need easy answers. In today’s work-from-anywhere environment, IT needs a powerful strategy for service and support to meet the challenges of remote engagement. 

In Freshservice, we have built strong pillars that will sail you through remote work. In this webinar, we will focus on how to help employees and the support agents during the remote work.  We will discuss on:

- Automations for Incident Management

- Artificial Intelligence in Freshservice 

- Collaboration, critical for remote teams