Freshservice for Business Teams
Improve service delivery, reduce complexity and costs, and lift morale enterprise-wide. With Freshservice, you can streamline and modernize any business function.
Service excellence—no longer just for IT
Unlock new speed and efficiency across all departments with AI-powered employee experiences, secure workspaces, and easy workflow automations.
AI for all, no matter which department
How does an entire organization elevate its service delivery? With generative AI that provides conversational support for employees, automated responses for agents, and proactive insights for leaders across all business functions.
Keep everyone in their lane with autonomous workspaces
Pre-built templates for HR, Finance, Legal, and Facilities make creating workspaces a snap. Easily customize workflows across functions and delegate admin privileges. Data is clearly segmented with role-based access by function for enterprise-grade security.
Workflow automations raise efficiency levels. And happiness levels.
Automate repetitive tasks such as document requests and employee onboarding and offboarding—all in one place. Easy automation lets you boost efficiency, compliance, and, best of all, employee satisfaction.
Capabilities
Automate, streamline, collaborate. It’s the modern, unified, AI-powered way to get more done business-wide.
AI for ESM
Built from the ground up to drive service, productivity, and decision-making—enterprise-wide.
Omnichannel collaboration
Email, tickets, teams, workspaces—Freshservice for Business Teams brings them all together in a single interface.
Enterprise service management
Get enterprise capabilities without the complexity. Standardize service delivery for every business team.
HR service delivery
Modern, efficient human resources. Elevate the employee experience with streamlined HR services, powered by AI and automation.
ESM modernization
Empower business teams with AI, automation, secure workspaces, and unified access to everything they need.
Integrations
Integrate Freshservice for Business Teams with enterprise applications to maintain consistency, add efficiency, and speed up time-to-value for your teams.
These teams are delighted. Yours can be, too.
Initially, we (the IT team) found it gratifying to onboard other teams onto Freshservice. Multiple teams began using the product, and everyone wanted a part of the pie.
The strategic migration to Freshworks was a game-changer, simplifying our processes and providing autonomy to non-IT areas. Our logistics department, the first to migrate, now operates seamlessly.
Freshservice is being used in IT, HR, Finance, Operations, and admin support as an enterprise service management tool. It has helped us to improve turnaround time and user experience.
We’ve had good feedback from different departments. Marketing and Sales are now coming to us to develop unique workflows, yielding stronger reporting and internal training through Freshservice. It’s allowed us to think outside the box.
Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.
Unify ESM across every department
14-day free trial. No credit card required. No strings attached.