MODERN. EFFICIENT. READY FOR ANYTHING.

Freshservice for Business Teams

Improve service delivery, reduce complexity and costs, and lift morale enterprise-wide. With Freshservice, you can streamline and modernize any business function.

Try it freeBook a demo
Trusted by 68,000+ Businesses Worldwide
ESM: BETTER SERVICE FROM ANY DEPARTMENT

Service excellence—no longer just for IT

Unlock new speed and efficiency across all departments with AI-powered employee experiences, secure workspaces, and easy workflow automations.

AI-POWERED EMPLOYEE EXPERIENCES

AI for all, no matter which department

How does an entire organization elevate its service delivery? With generative AI that provides conversational support for employees, automated responses for agents, and proactive insights for leaders across all business functions.

SECURE, SEGMENTED WORKSPACES

Keep everyone in their lane with autonomous workspaces

Pre-built templates for HR, Finance, Legal, and Facilities make creating workspaces a snap. Easily customize workflows across functions and delegate admin privileges. Data is clearly segmented with role-based access by function for enterprise-grade security.

EASY-TO-CONFIGURE WORKFLOWS

Workflow automations raise efficiency levels. And happiness levels.

Automate repetitive tasks such as document requests and employee onboarding and offboarding—all in one place. Easy automation lets you boost efficiency, compliance, and, best of all, employee satisfaction.

These teams are delighted. Yours can be, too.

Initially, we (the IT team) found it gratifying to onboard other teams onto Freshservice. Multiple teams began using the product, and everyone wanted a part of the pie.

Marshall WolfVP of Information Technology, Sequoia Consulting Group

The strategic migration to Freshworks was a game-changer, simplifying our processes and providing autonomy to non-IT areas. Our logistics department, the first to migrate, now operates seamlessly.

Wanessa BorbaIT Governance Coordinator
Read story

Freshservice is being used in IT, HR, Finance, Operations, and admin support as an enterprise service management tool. It has helped us to improve turnaround time and user experience.

Balaji Veeraragavan K.Head IT and Security, Sonata Software

We’ve had good feedback from different departments. Marketing and Sales are now coming to us to develop unique workflows, yielding stronger reporting and internal training through Freshservice. It’s allowed us to think outside the box.

Fred ChinSenior Director of IT End-User Services, RingCentral

Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.

Pradeep SinghVP of Infrastructure and Operations
Read story
FRESHSERVICE FOR BUSINESS TEAMS

Unify ESM across every department

14-day free trial. No credit card required. No strings attached.

Try it freeGet a demo