Meet growing demand with AI assistance
Empower your agents to meet increasing service demand and delight employees with Freddy AI Copilot.
Minimize repetitive tasks, maximize agent productivity
Equip service desk staff with generative AI-powered productivity tools to automate repetitive tasks and make time for high-value work that moves the needle. Source: Freshservice Service Management Benchmark report 2024
Raise the service experience bar
Ease the burden on agents to drive response quality and bring service consistency. Let Freddy AI Copilot assist in drafting replies, summarizing tickets, and creating informative help articles to provide consistent, high-quality responses to employees and improve employee satisfaction.
Save agents from routine work
Cut back on repetitive tasks that impede agent productivity. Allow Freddy AI Copilot to give field suggestions, spot similar incidents, and capture resolution summaries for efficient and fast service delivery.
Set up your staff for success
Eliminate basic administrative tasks that increase agent workload. Converse with Freddy AI to manage users, add them to groups, or show a quick summary of pending approvals to act fast with AI assistance.
Secure AI, tangible impact
Deploy powerful, secure AI that delivers quick results in less time for trusted service operations.
Quick context with powerful AI
Build resilient incident response strategies with full context and incident insights. Freddy AI Copilot analyzes Slack and Teams conversations to find similar incidents; document the root cause, impact, and resolution; and generates post-incident reports.
Explore more AI capabilities for employee service management
Freddy AI for everyone: employees, agents, admins, and business leaders.
Freshservice's AI capabilities are the backbone of our IT operations. With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support. Freshservice is simple and easy to understand, even for those without deep technical knowledge or rigorous IT training.
Freddy AI Copilot's automatic solution article creation feature is a game-changer! It transformed the tedious task of creating solution articles into a breeze. Even for a large organization like ours with 1,000 engineers, it's making knowledge management efficient and enjoyable.
We recently started using the AI functions within the Freshservice agent portal. In cases where an agent is managing multiple conversations, creating an overview can be challenging. Summarization by AI does a fantastic job here.
Related resources
Dive into Freddy AI Copilot resources for some AI inspiration and practical guidance.
Accelerate IT efficiency just like Porsche
Learn how Porsche eBike Performance accelerates IT efficiency with enterprise-grade, AI-powered Freshservice.
Unlock productivity goals with Freddy AI Copilot
Watch the Freddy AI Copilot launch event to understand how you can build a high-performing service team.
Unlock IT staff productivity with Freddy AI Copilot
Learn how Freddy AI Copilot helps with faster resolution, improved productivity, and streamlined efficiency.
Explore what’s possible today
New to Freshworks? Already using Freshservice? See what’s possible with the Freddy AI add on.