Autonomous, AI-powered employee support—anytime, anywhere
Delight employees with personalized and secure assistance delivered by Freddy AI Agent.
Reduce wait times, increase productivity
Make it easy for employees to get help with Freddy AI Agent — always-on, trustworthy, and conversational assistance on collaboration tools like Slack and Microsoft Teams.
Accessible, always-on support and services
Exceed employee expectations with personalized support in the language and channel of choice. Converse with Freddy AI Agent on collaboration channels like MS Teams and Slack, available 24/7 for instant support.
Autonomous assistance to keep staff time in check
Meet employee service expectations without increasing staff capacity. Enable Freddy AI Agent to address repetitive employee issues and provide helpful answers, improving response and resolution times along with employee satisfaction.
Deploy faster with uncompromised security
Reduce the time spent on implementation and get started quickly. Provide your workforce with trustworthy support that you can govern effectively.
Uncomplicated AI, tangible impact
Deploy powerful AI agents that deliver quick results in less time for easy self-service experiences.
Fast time to value
From day one, Freddy AI Agent is context-aware and takes over mundane service requests that consume agents' time. It is purpose built with domain awareness for both IT and non-IT domains like HR, Finance and Workplace assistance.
Explore more AI capabilities for employee service management
Freddy AI for everyone: employees, agents, admins, and business leaders.
Freddy AI Copilot for service ops
Meet growing service demand and delight employees with AI assistance.
AI-driven service operations
Freshservice: Enterprise-level capabilities minus the complexity. Get actionable insights.
Freddy AI by Freshworks
Freddy AI transforms customer and employee experiences with the power to get more done easily.
Freshservice's AI capabilities are the backbone of our IT operations. With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support. Freshservice is simple and easy to understand, even for those without deep technical knowledge or rigorous IT training.
Thanks to Freddy AI-powered Caddy in Microsoft Teams, employees can easily create and route service requests, boosting efficiency and improving the employee experience.
Related resources
Dive into Freddy AI Agent resources for some AI inspiration and practical guidance.
Make IT faster and smarter with generative AI
Unlock the power of generative AI, navigate challenges, and build strategies for seamless AI integration.
Reduce resolution times with Freddy AI Agent
See how Office for Students adopted Freddy AI Agent to delight both agents and employees.
Accelerate IT efficiency just like Porsche
Learn how Porsche eBike Performance accelerates IT efficiency with enterprise-grade solutions.
Explore what's possible today
New to Freshworks? Already using Freshservice? See what’s possible with the Freddy AI add on.