AI-powered employee support—anytime, anywhere
Delight employees with personalized, conversational self-service experiences delivered by AI-powered virtual agents.
Reduce wait times, increase productivity
Make it easy for employees to get help with AI-powered virtual agents that are conversational, multilingual, and on channels like MS Teams and Slack.
Accessible support at all times
Exceed employee expectations with personalized support in the language and channel of choice. Converse with AI-powered virtual agents on collaboration channels like MS Teams and Slack, available 24/7 for instant support.
Keep staff time and service costs in check
Meet employee service expectations without increasing staff capacity. Enable AI-powered virtual agents to reduce repetitive employee issues and provide helpful responses, improving response and resolution times along with employee satisfaction.
Deploy faster with uncompromised security
Reduce the time spent on implementation and get started quickly. Deploy virtual agents in collaboration channels like MS Teams or Slack to provide automated conversational support experiences.
Secure AI, tangible impact
Deploy powerful, secure AI that delivers quick results in less time for easy self-service experiences.
Provide high-quality service experiences
Deliver quality self-service with AI-enhanced virtual agents that provide conversational experiences. Freddy Self Service can access content from external sources like SharePoint and Google Drive using a federated knowledge search.
Explore more AI capabilities for employee service management
Freddy AI for everyone: employees, agents, admins, and business leaders.
Freddy Copilot for service ops
Meet growing service demand and delight employees with AI assistance.
AI driven service operations
Freshservice. Enterprise-level capabilities minus the complexity. Get actionable insights at the right time to make proactive business decisions.
Freddy AI by Freshworks
Freddy AI transforms customer and employee experiences with the power to get more done, easily.
Freshservice's AI capabilities are the backbone of our IT operations. With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support. Freshservice is simple and easy to understand, even for those without deep technical knowledge or rigorous IT training.
Our internal customers can actually feel the positive impact of the significant improvement in service quality without even connecting with a human. There has been zero negative feedback.
Related resources
Dive into Freddy Self Service resources for some AI inspiration and practical guidance.
Make IT faster and smarter with AI
Unlock the power of generative AI, navigate AI challenges with practical applications, and establish KPIs and strategies for seamless AI integration.
Reduce resolution times with virtual agents
See how Office for Students adopted virtual agents to delight both agents and employees.
Accelerate IT efficiency just like Porsche
Learn how Porsche eBike Performance accelerates IT efficiency with enterprise-grade, AI-powered Freshservice.
Explore what's possible today
New to Freshworks? Already using Freshservice? See what’s possible with the Freddy AI add on.