Gestión de Problemas
In ITSM, problem management requires a standardized, sustainable approach that allows for easy collaboration between agents. Using Freshservice for proactive problem management can reduce up to 40% of your service desk incidents. Isolate problems, link them to previous or existing incidents, perform root cause analyses based on the visual timeline of events, and minimize disruptions to the business.
Más información acerca de la Gestión de Problemas