Because your competitors are using it!
Brands these days have realized the importance of providing customers with convenient channels for engagement.
A live chat tool like Freshchat present on all pages of your website gives an opportunity for your customers to connect with you as and when they need.
73% of your customers prefer live chat over phones and emails to engage with brands.
Give your customers the power to contact you where they want and how they want. Today’s customers are used to chat and messaging as their primary channel of communication. They use messaging apps as their primary channel of communication; be it Whatsapp, Facebook Messenger, Apple Business Chat and so on.
With Freshchat, your business can now manage and respond to conversations coming in from these channels using a single unified dashboard.
Engage proactively with your prospects and existing clients, right within your website using Freshchat.
Send notifications en masse (like a new launch), messages based on conditions (for customers from a specific location), seasonal notifications (like Christmas sale) and so on.
Your mobile website is a breeding ground for high-quality prospects. It’s about time you started engaging with them proactively.
In Asia, more than 70% of customers check websites on their mobiles.
With Freshchat, your business can now manage and respond to conversations coming in from your mobile website.
Any growing business heavily relies on conversations.
Freshchat empowers your team with detailed, real-time info to give you and your team the context you need to have an informed conversation with the customer.
Send personalized messages and optimize your conversation based on different conditions to achieve specific goals like conversion, engagement, or support.
Freshchat is the most comprehensive solution to support your customers when they want and how they want.
Freshchat can be integrated with your existing helpdesk like Freshdesk to route selected chat queries to tickets.
Automatically assign queries to relevant agents, use labels to add notes, use canned responses for predefined templates, use IntelliAssign to set assignment rules — the options are limitless.
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