Elevate conversational messaging with SMS powered by best-in-class service providers
Connect your SMS service provider with Freshdesk Omni and make customer conversations easy with SMS
Enable conversational support with customers via SMS
With SMS on Freshdesk Omni, handling two-way conversation is convenient and simple. SMS allows you to instantly send and receive messages, making it easy for you to deliver exceptional customer support. You can now:
Enjoy hassle-free setup and uninterrupted service
Setting up SMS on Freshworks is a breeze! As SMS is natively available on all devices, all you have to do is connect your SMS provider in Freshdesk Omni and import your phone numbers. The easy-to-configure setup allows you to:
Enable 24x7 support with bots and automation
Leverage AI-powered bots and automation to streamline your support tasks. Combine this with SMS to offer world-class customer service. With Freshdesk Omni:
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