The Ultimate Guide to Whatsapp Chatbot
90% of the businesses that use chatbots in their support strategy report faster complaint resolution and happier customers.
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A WhatsApp chatbot is a computer program designed to automatically respond to customer queries, provide self-service related to account details, orders, payments, and much more, on WhatsApp. These responses can be in the form of a text message, image, file, or video which helps businesses resolve customer queries in real-time.
A WhatsApp chatbot works similar to chatbots on any other messaging channel. When a user sends a message to your business’s WhatsApp number, the chatbot will pick up that conversation, analyze it, search for the most relevant answer and respond to the query. If the chatbot does not find the right answer or the user wants to talk to an agent, the chat will be transferred to an agent.
The rules for agent handover or transferring a user to another conversation flow can be defined manually or the bot can be trained on these answers. To use a WhatsApp chatbot to its full potential and make the deployment seamless, you should choose a Customer Messaging Software that has native integration with WhatsApp Business API and enables you to build and deploy chatbots on WhatsApp without any third-party tool.
Choosing a Customer Messaging software will not only save the cost of building the chatbot but will also save considerable time and effort while deploying the chatbot on WhatsApp or on other messaging channels.
WhatsApp chatbot examples tailored for industries and goals to get a jump start.
Understand how your business can use WhatsApp chatbot available through WhatsApp Business API
for your industry
Select the unified bot builder
Click "+" to create a new bot flow
Select messaging channels as a deploy option
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