““After switching to Freshchat, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.””

““We're a small team and don’t have a team of inside sales reps/client success team/customer support department. We needed a way to efficiently and effectively help our customers, prospects and visitors with the most common questions they have, without having to consistently monitor a live chat. We have found the structure, flexibility and appearance of the FAQ functionality within Freshchat to solve our challenge in a concise manner.””