Kustomer Alternatives | Freshchat by Freshworks

WHY SWITCH TO FRESHWORKS CX?

Stability with agility during uncertain times

Without Meta backing, Kustomer is entering into a period of uncertain ownership and funding. This will certainly impact its customers. Time to switch to Freshworks! We are a reliable partner for businesses looking for a modern CX solution. As a NASDAQ-listed company with over 60,000 global customers, we make business software that people love to use. Partner with Freshowrks to get the best and fastest innovations from our 1,000+ strong engineering team.

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Automations that drive customer satisfaction

Kustomer promises next-level experiences with automation, but its basic bots don’t get the job done. Freshworks CX delivers omnichannel, conversational, AI-driven experiences across messaging, live chat, email and voice. Freshworks helps teams work smarter with native AI that detects customer intent to deliver comprehensive support, not just article recommendations. Our GPT-powered bots leverage the power of generative AI to help customers get answers even faster, with fewer clicks.

Spend less, get more

Stop overpaying for Kustomer! Freshworks CX offers a better modern, omnichannel experience at an affordable and transparent price. Our products are built on an extensible and flexible platform that helps innovate faster and extend business cases smarter. Move quickly from an idea to execution with an intuitive solution, plus pre-built integrations with over 1,300 Marketplace apps. Go beyond support to gain a total customer view by easily adding sales and marketing capabilities.