Deliver faster real-time conversational support with Freshchat
With Freshchat, business have saved 30% in overall support costs, decreased resolution time by 80%, improved agent efficiency by 3x, and increased chat-driven revenue by 40%.
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Unified and contextual conversational engagement
Make it easy for sales, marketing, and support teams to have proactive and meaningful conversations.
Reach customers on their favorite messaging apps
With high response rates and high CSAT, messaging is better than email or phone
Unify messaging channels and reach your customers on your website, in-app, and across digital messaging channels such as - WhatsApp, Apple Business Chat, Google Business Messages, SMS and more!)
Use Freshchat to connect with any messaging app and manage conversations from one inbox.
Future-proof your customer service with chatbots
Build bots that can detect intent and define its conversations using the powerful no-code builder.
Deploy chatbots on messaging channels, apps or your website in no time.
Transfer conversations seamlessly to live-agents, with just one click.
Connect your homegrown chatbot to our messenger and Team Inbox with our conversation APIs
Transform support experience via our conversational LiveChat
Facilitate real-time interactions between customers and agents via live chat to resolve complex issues.
Proactively engage site visitors with compelling messages, images, GIFs, and videos.
Get full access to chat history that will help both agents and users familiarize themselves with context and speed up the responses.
Why Freshchat?
Superior integration with Freshworks suite of products and 3rd party apps
Freshchat offers native integration with help desk software, marketing, and sales automation software and a host of other products within the Freshworks suite of business software. You will also have access to a marketplace with more than 1000 apps to help you integrate your existing tools or take your engagement to the next level.
Transparent pricing, no hidden costs
Freshchat is a feature-rich business chat tool armed with AI-powered bots and powerful integrations, available in multiple pricing tiers, serving the needs of businesses of all sizes. We offer transparent and customized pricing plans with no hidden costs. So, no matter your budget, you have access to the most modern products available.
Faster implementation and 24x7 support
Freshchat offers 30 hours of free consultation to help you implement Freshchat in a way that suits your needs. Freshchat offers 24x7 support. You can reach out to us with any issue, and someone from our support team will be with you right away.
We’ll let our customers speak for us
For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.
Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name - Delivery Hero. Freshchat helps do just that.
Freshchat helps us meet and engage our customers where they are, on the channels they are on.
Freshchat as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs.
We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.
Bots and messaging for businesses of all sizes - small, medium, and enterprise
Products
Freshchat
Free Website live chat, email, and a unified agent workspace for secure, streamlined, and efficient customer service | Growth Everything in Free plus WhatsApp, Facebook Messenger and more, with real-time dashboards | Pro Everything in Growth plus custom dashboards, effective routing mechanisms and multiple SLA policiesMost Popular | Enterprise Everything in Pro plus skills-based assignments, additional security features and more | |
|---|---|---|---|---|
Unified Omnichannel Conversations | ||||
Chat widget on website and mobile apps | ||||
Team inbox | ||||
Social media messengers (Facebook, Instagram) | ||||
Text messaging, digital messengers and channels (SMS, WhatsApp, Line, Google Business Messages) | ||||
Multilingual conversations | ||||
Bring your own channel (BYOC) | ||||
Freshcaller | Starting from $15/agent/month | Starting from $39/agent/month | Starting from $69/agent/month | |
Boost your results with Freddy AI | ||||
Freddy AI Agent | First 500 sessions included.$100 per 1,000 sessions. | First 500 sessions included.$100 per 1,000 sessions. | First 500 sessions included.$100 for 1,000 sessions. | |
Freddy AI Copilot | $29/agent/month billed annually | $29/agent/month billed annually | ||
Freddy AI Insights (Beta) | Requires Freddy AI Copilot | Requires Freddy AI Copilot | ||
Analytics and Insights | ||||
Routing and SLA | ||||
Administration and Security | ||||
Extend the power of Freshchat | ||||
Get started with Freshchat today, and never look back
Sign up for a 14-day free trial to get on board with us. Access to full product. No credit card required.