Are you reaching out to your customers on their favourite messaging apps?
With high response rates and high CSAT, messaging is better than email or phone. Use Freshworks to connect with any messaging app and manage conversations from one inbox.
Connect with customers where they are
Messaging apps have grown rapidly in the last few months. Tap into its reach and adoption for your customer service engine.
WhatsApp for Business
Respond and manage WhatsApp chats from your Freshdesk Omni Inbox
Send and receive DMs from multiple Instagram Business accounts
Connect your support mailbox with Freshdesk Omni and bring emails into the inbox.
GOOGLE BUSINESS MESSAGES
Bring all your conversations from Google's Business Messages into Freshdesk Omni
SMS
Provide conversational support through SMS on Freshdesk Omni
LINE
Receive and respond to LINE messages with Freshdesk Omni
The Freshworks advantage
Give your workforce everything they need to be stress-free
Unified inbox across email, call, chat, and messenger apps
Better team KPIs with solutions that reduce time to response
Context-first inbox with customer timeline and an ecosystem of apps
Automate repetitive queries with bots
Build and launch bots in hours, not weeks
Connect with CRM or ERP tools to automate advanced queries
Launch on website, mobile app, WhatsApp, FB Messenger, and more
Try Our All-In-One Freshchat
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