Ensure quicker resolutions with clear benchmarks for resolution times based on issue type and channel. Track resolution SLA breaches and adherence levels in Analytics. Available for new signups; existing accounts can opt-in.

Better WhatsApp account management to delete numbers, view invoices error messages, and better data reports.

AI agents will now automatically perform self-checks, identify gaps, and improve response accuracy.

Manually delete bots, restore within 30 days, and optimize the Freddy AI Agent experience for better control and flexibility.

Improved file management to offer more control over file visibility and usage for both AI agents and human agents.

Improved accuracy and confidence scores for agents to find the right solutions more easily.

Unlock the future of customer engagement with Freddy AI Agent! Supercharge your support with AI-driven conversations and lightning-fast responses, ensuring every interaction is a memorable one!

With the improved CSAT flow, you can soon skip the prompt question, directly trigger the survey in webchat, and quickly gather customer feedback on support conversations.

Automatically sync conversations between Slack and CRM to unify sales, marketing, and support.

Review conversations and manage assignment, status, priority, and other properties for conversations

Integrate Freshchat with your Five9, Amazon Connect, and Dialpad accounts

View all the conversations where you are mentioned using @mention in one place

Organize conversations with a main category and up to three levels of sub-categories for enhanced classification

Import contacts easily with the new, improved and guided contact import flow

Agents can create custom views based on conversation properties and date fields now.

New bot template so your customers can browse your product inventory from any channel.

Customize the duration post which your bot can either trigger a flow, transfer the chat to an agent, or even resolve the conversation.

Set up questions, answers, and variants in over 40 languages in the bot builder and have your bots take over across the globe.

Integrate with Google's Business Messages and bring all your conversations from Business Messages into Freshchat.

Enable self-service - through bots, on the SDK in such a way that both Answers and Flows can be triggered on your mobile apps natively.

Define just the required domains and URLs related to your business and have the bot load only on those specific pages.

Understand your customers' journey by marking nodes as milestones while building your bot flows and track its analytics.

Crush your customer lifecycle goals with chatbots for marketing, sales and support.

Malay(ML) language is now supported in Freshchat, as part of Freshchat's Multilingual feature.

Ask Siri to change your IntelliAssign status or check conversations count on Freshchat iOS app.

Now you can pick a notification sound of your choice. We've also added a in-app notifications shortcut.

You can now define access permissions for Canned Responses in Roles and Permissions.

Get a visual summary in real-time. Measure conversation trends, team member load, and make strides on-the-go.

Always speak the resident language. Categorize conversations into channel names in 33+ languages now.

Use Freshchat on your Wordpress site to engage with visitors and drive them to take an action.

Extend FAQ support in multiple languages, Give your team members the ability to create FAQs in 33+ languages.

Give a unique ID to each widget code you integrate, and separate conversations and users across sites.

Start proactive conversations with prospects from right inside the CRM. Target, qualify, and convert.