Bid adieu to live-chat software. Get Freshchat - the all-new modern messaging app built to address all your sales, marketing and support needs on your website.
Give the experience of continuous, context-driven modern messaging to all your users and website visitors with Freshchat.
COMPARISON |
Freshsales Suite
|
|
Unlimited conversation history | ||
Unlimited conversations | ||
Unlimited contact list | ||
Priority Inbox | ||
Custom Views | ||
Team Widget |
End chat is not a concept anymore. Olark’s end chat is a put-off. That’s why we built a software that follows the modern messenger approach, gifting you with conversations that are endless and organized into topic-based threads. No more lost conversations, no more time-outs!
Comparison |
Freshsales Suite
|
|
Modern Web Messenger | ||
Customizable chat widget | ||
Message Channels | ||
Team Member Profiles | ||
Integrated FAQ | ||
Videos | ||
Emojis | ||
Widget branding |
Olark still expects supervisors to manually assign conversations to team members. If they don’t, your team members will have to pick conversations, leading to cherry picking. With Freshchat, bid adieu to manual assignment and forget what cherry-picking means. Auto-assign conversations based on team member’s load or expertise, based on keywords or preset conversation conditions and rules.
COMPARISON |
Freshsales Suite
|
|
Conversation routing | ||
Conversation routing based on skill levels | ||
Conversation assignment based on keywords and rules |
With the Freshchat bot, collecting lead information is now made easy and effortless. The bot transfers conversations to team members after collecting the lead information letting your team members focus on high impact conversations.
comparison |
Freshsales Suite
|
|
Bot | ||
Lead collection bot | ||
Customized bot workflow | ||
Autoload bot conversations as leads into the CRM |
Use event triggers and Freshchat’s deep targeting and segmenting capabilities to send precise contextual messages to every user at any stage of the buying cycle.
Comparison |
Freshsales Suite
|
|
Triggered Messages | ||
Event Attributes | ||
Detailed User Properties |
Timing a chat out is a thing of the past. With Freshchat, your team members can be more productive with a multi-feature system, built for engaging more, and coming out with stunning outputs.
Comparison |
Freshsales Suite
|
|
Canned Responses | ||
Custom scripts for contextual information (SmartPlugs) | ||
Desktop notifications | ||
Bulk actions - resolve, reply and assign to groups | ||
Business Hours | ||
Private notes for collaboration | ||
Powerful search bar | ||
Search bar for conversations |
With Freshchat’s real-time dashboard, you can keep a tab on all your key performance metrics and trends to make data driven decisions. You can focus on improving user experience and also help your team perform better.
Comparison |
Freshsales Suite
|
|
Real-time reporting | ||
CSAT Ratings | ||
Conversation Response Speeds | ||
Incoming Conversation Trends | ||
Compare Conversation Status Metrics |
With an integrated, in-app FAQ model, browse and search experience inside the messenger, and native FAQs on mobile, team members can deflect common queries coming from visitors about specific topics and visitors can get answers to their questions without having to interact with a team member.
Comparison |
Freshsales Suite
|
|
Integrated FAQ | ||
FAQ feedback | ||
Multilingual FAQs | ||
Powerful FAQ search bar | ||
Multimedia FAQs | ||
Tags for FAQs | ||
Topic-based FAQ folders |
With a multitude of products that integrate with Freshchat, you will never be lost. Get the best of all worlds and connect Freshchat with your most-preferred apps today.
comaprison |
Freshsales Suite
|
|
Facebook Messenger | ||
Slack | ||
Freshdesk | ||
Freshsales | ||
clearBit | ||
ClearBot Reveal | ||
Full Contact | ||
Shopify | ||
Squarespace | ||
WordPress |
Freshchat’s iOS and Android apps ensure your team members never have to miss out on responding to conversations, even if they are away from their desk.
comparison |
Freshsales Suite
|
|
Chat widget for mobile browsers | ||
iOS Team Member App | ||
Android Team Member App | ||
Push Notifications |
We’ve got the best SDK for mobile apps, and we really mean it! With in-app chat, a customizable knowledge base, real-time notifications, rich media and native FAQs, empower your app and support your customers no matter where they come from.
Comparison |
Freshsales Suite
|
|
In-app chat support | ||
Push notifications | ||
Voice messaging | ||
In-app campaigns | ||
Native FAQs | ||
Rich media | ||
Integrated in-app FAQs |
With Freshchat, get all the great features, plus Al-powered ticketing, in one unified, collaborative space enhanced with productivity-boosting Al.
We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice. Our Cookie Policy provides information about managing cookie settings.
Sorry, our deep-dive didn’t help. Please try a different search term.