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Features |
FREE $0Upto10 agents, billed annually $0 Upto 10 agents, billed monthly |
GROWTH $19/agent/month, billed annually $23 /agent/month, billed monthly |
PRO $49/agent/month, billed annually $59 /agent/month, billed monthly |
ENTERPRISE $79/agent/month, billed annually $95 /agent/month, billed monthly |
| METERED SKUs | ||||
| 500 Freshbot sessions (per plan) | ||||
| AI CHATBOT | ||||
| Answers | ||||
| Chatbot Builder | ||||
| Intent Detection | ||||
| Multilingual Bots | ||||
| API Connectors | ||||
| Custom CSS and JS | ||||
| Custom Parameters | ||||
| Bot Activities/Functions | ||||
| Rich Media Interactions | ||||
| Chatbot Analytics | ||||
| Agent Handover | ||||
| Bring Your Own Bot (Conversation APIs) | ||||
| MESSAGING CHANNELS | ||||
| Website | ||||
| Mobile In-App via SDKs (Android, iOS etc.) | ||||
| WhatsApp Business | ||||
| Instagram DM | ||||
| Facebook Messenger | ||||
| Google Business Messages | ||||
| LINE | ||||
| SMS | ||||
| Telephony in Freshchat | ||||
| MESSAGING | ||||
| Team Inbox and Agent Productivity | ||||
| Push Notifications (Web & Mobile) | ||||
| Contact Enhancement | ||||
| Conversation Labels | ||||
| Custom Conversation Status | ||||
| Inbox Views | ||||
| Threads | ||||
| Threading Interval | ||||
| Quoted Text for Emails | ||||
| Groups | ||||
| Rich Messaging | ||||
| Bulk Actions | ||||
| Agent Actions | ||||
| User Properties | ||||
| Conversation Properties | ||||
| Custom Conversation Properties | ||||
| Group conversations by customer | ||||
| Conversation Switch | ||||
| Mobile App | ||||
| File Attachments | ||||
| Read Receipts & Typing indication | ||||
| Private Notes | ||||
| Canned Response | ||||
| Custom Views | ||||
| Priority Inbox | ||||
| Team Inbox Lite | ||||
| Live Translate | ||||
| Meetings | ||||
| Advanced Workflow Management | ||||
| Topics | ||||
| Task Management | ||||
| Unread Chat Email Notifications to customers | ||||
| Offline Experience | ||||
| Assignment Rules | ||||
| Business Hours (Global) | ||||
| Files |
10 files
|
50 files
|
100 files
|
|
| IntelliAssign | ||||
| Auto-Resolve | ||||
| Advanced Automations | ||||
| Business Hours (by Groups) | ||||
| Chat Transcript Download | ||||
| User Management | ||||
| Unlimited Contacts | ||||
| User Events | ||||
| User Events Tracking | ||||
| User Segmentation | ||||
| Custom User Properties | ||||
| Customized Domain Notifications | ||||
| User Targeting | ||||
| Outbound Messaging | ||||
| Triggered Messages | ||||
| Targeted Messages | ||||
| Triggered Emails | ||||
| Scheduled Emails | ||||
| ACCESS, SECURITY & COMPLIANCE | ||||
| ISO 27001 | ||||
| AICPA SOC 2 | ||||
| EU GDPR | ||||
| CCPA | ||||
| WCAG (For Agent Team Inbox Lite) | ||||
| Block IP | ||||
| Pre-defined Roles | ||||
| Custom Roles/Permissions | ||||
| Allowed Domains | ||||
| JWT Authentication | ||||
| APIs | ||||
| Conversation Transcript APIs | ||||
| Extensive Data APIs | ||||
| Rich Messaging APIs | ||||
| Agent APIs | ||||
| Webhooks | ||||
| Extract APIs (for reporting) | ||||
| Extendable API rate limit | ||||
| MULTILINGUAL SUPPORT | ||||
| Bots | ||||
| FAQs | ||||
| Mobile App | ||||
| Offline Experience | ||||
| Topics | ||||
| Web Messenger | ||||
| Live Translate | ||||
| Team Inbox | ||||
| DASHBOARDS & REPORTS | ||||
| Basic Dashboard | ||||
| Conversation Overview Report | ||||
| Label Report | ||||
| Advanced Dashboard | ||||
| Team Performance Report | ||||
| CSAT Survey and Report | ||||
| Agent Availability Report | ||||
| INTEGRATIONS | ||||
| Shopify | ||||
| Freshdesk | ||||
| Freshservice | ||||
| WordPress | ||||
| Facebook Messenger | ||||
| Salesforce | ||||
| Zendesk | ||||
| Marketplace (Public Apps) | ||||
| Marketplace (Custom Apps) | ||||
| SUPPORT | ||||
| 24x5 Email Support | ||||
| 24x5 Chat Support | ||||
| Community Forums | ||||
| Knowledge Base | ||||
| FREDDY AI ADD-ONS | ||||
| Freddy AI Copilot @$29/agent/month | ||||
| Conversation Summarizer | ||||
| Rephrase | ||||
| Auto-complete | ||||
| Solution Article Generator | ||||
| Tone Enhancer | ||||
| Message Expansion | ||||
|
Email Conversation Summarizer (formerly Summarize for Email) |
||||
|
Conversation to Ticket Summarization (formerly L1 to L2 Summarization) |
||||
| Draft Email Generator | ||||
| Voice Transcript Summarization | ||||
|
Conversational Actions (formerly Prompt-based Agent Management) |
||||
| Post Resolution Quality Coach | ||||
| Conversational Knowledge Base | ||||
| Freddy AI Insights Beta | ||||
|
Conversational Analytics (formerly Prompt-based Analytics) |
||||
| Proactive Insights | ||||
| Freddy AI Agent | ||||
| Bot Conversation Summarization | ||||
| Auto Generate Answer from Suggested Solution Article | ||||
| Automatically Suggest Variants | ||||
| Enhance Bot Dialog Content | ||||
| Intent Detection in Bots flows | ||||
| Small Talk for Bots | ||||
| QnA/ FAQ Bots | ||||
|
Conversational Actions (Bots) (formerly Prompt-based Bot Builder) |
||||
| Self Service | ||||
| Knowledge base | ||||
| Private knowledge base | ||||
| Automatic article reordering | ||||
| Advanced article filtering | ||||
| Automatic sitemap generation | ||||
| Advanced article bulk actions | ||||
| Article versioning | ||||
| Article templates | ||||
| Flexible hierarchy | ||||
| Approval workflows | ||||
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