Freshchat pricing
Bots and messaging for all businesses - small, medium, and enterprise
Products
Freshchat
- Customer Service
- IT Service
- CRM
Free
No FREE sessions
Inbox Views
Topics
Groups
Conversation Labels
Bulk Actions
User Properties
Email
Mobile SDK
Wordpress
Shopify
Conversation Switch
Contact enhancement
Threads
Conversation properties
Freddy
Chatbots
Chatbot Analytics
Growth
Everything in Free plus WhatsApp, Facebook Messenger and more, with real-time dashboards
/agent/month, billed annually
Try it freeEverything in Free and...
Assignment Rules
Priority Inbox
Canned Responses
Private Notes
User Events & Timeline
User Segmentation
Business Hours (Global)
Offline experience
Basic Dashboard
Conversations Overview Report
Facebook Messenger
Files
Marketplace (App Store)
SMS
WhatsApp Business
Freshdesk integration
Instagram DM
LINE
Task management
Telephony in Freshchat
Knowledge base
Pro
Everything in Growth and...
Auto-resolve
IntelliAssign
Business Hours (by Groups)
Live Translate
Advanced Dashboard
Team Performance Report
Agent Availability Report
Roles and Permissions
CSAT Survey and Report
Conversation APIs
Multilingual knowledge base
Knowledge base approval workflow
Popular
Advanced Automations
Enterprise
Everything in Pro and...
Allowed Domains
User Authentication(JWT)
Skill based routing
Enhance your Freshchat experience
Freshbots by Freddy Self Service
Freshbot sessions let you engage with customers 24/7 across web channels.
Freddy Copilot
Personal generative AI assistant for your support team
Freddy Insights
Generative AI-powered performance analysis and recommendations for leaders
Marketing Contacts
Purchase additional contact records to expand your marketing outreach
Freshcaller
Engage customers over phone with the Frescaller add-on.
Day Passes
Add extra agents to your account for a day
Connector App Tasks
Growth, Pro, Enterprise
Frequently Asked Questions
How does the 14-day free trial work?
When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Can I upgrade or downgrade my subscription?
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshworks Customer Service Suite account to modify your subscription details.
How safe is my data?
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. Our policies are designed to ensure that our applications are up to date with the latest security patches.
Do you have any cancellation fees?
No. Freshworks Customer Service Suite is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will come into effect only after the end of your term.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
What is Freddy AI?
Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities. To learn more about Freddy, click here.
What does beta mean for Freddy Insights?
The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.
What is a session in Freddy Self Service?
A session is any unique interaction between an end-user and a bot:
- On email, every email response is counted as 1 bot session
- On voice, every voice bot response is counted as 1 bot session
- On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session
- Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.
Do I get free sessions on any plan?
We offer 500 sessions with all paid plans to try out Freddy Self Service chatbots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.
How can I buy additional Freddy Self Service sessions?
You can purchase any number of bot session packs. The validity corresponds to your payment cycle. For example: If you choose to pay quarterly, your sessions will also expire quarterly.
How many campaign contacts do I get as part of my plans?
You get 100 campaign contacts per account per month for the free plan. Similarly, you can get 500 campaign contacts per account per month for any paid plan.
How many campaign contacts do I get as part of my plans?
You get 100 campaign contacts per account per month for the free plan. Similarly, you can get 500 campaign contacts per account per month for any paid plan.