Live chat continues to be one of the biggest disruptors in customer engagement, and the global live chat market is projected to reach $987 million by 2023. Not only does it facilitate real-time engagement and make it easier for customers to reach out to your business, it also enables a significant improvement in your support team’s productivity.
But how do companies leverage live chat as a channel for customer engagement and offer an enhanced support experience via chat? We’ve got the answers to these questions and more.
In this ebook, you'll learn,
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