According to the recently launched customer engagement report developed by Harvard Business Review Analytic Services and commissioned by Freshworks, businesses need to think of CX as a long-term relationship, and not a single transaction. Is your team equipped to purposefully engage customers across multiple digital channels?  What must you do to get there? 

Stream the panel discussion now to learn,

• Which digital channels are shaping customer behavior?

• Why personalized conversational engagement is a must-have

• How AI and automation empower agents to proactively engage customers at scale

• Real-world examples of digital engagement models that are creating customer delight

• 5 customer engagement strategies you can adopt TODAY to improve NPS and customer service RoI