Make Customer Service a profit center
Adopt a digital-first approach to resolve faster, control costs, and scale customer service.
Conventional support channels struggle as you scale
Phone
Live chat
Overcome the limitations of live chat with messaging
Scale efficiently with Freshdesk Omni’s digital-first customer service
Reduce your agents’ workload
Deflect and resolve up to 80% of incoming cases without agent intervention. Allow your team to focus on more meaningful work while drastically reducing resolution times for low-touch issues.
Digitize your IVR workflows
Serve customers via messaging with ease. Digitize your IVRs to pass on customers’ issues to the right chat queues for agents.
Lower incoming requests with proactive support
Reach out to customers before they reach you, with hyper-targeted campaigns. Bring down incoming requests by addressing their concerns proactively.
Help your agents be more productive
Access a suite of features that aid your agents’ productivity. Enable them to automate routine workflows and resolve issues with great speed and efficiency.
Never leave a conversation incomplete
Long queues for live chat support can be frustrating for customers and hectic for agents. Use an asynchronous messaging solution that allows both to continue a conversation at their own pace.
Handle high volumes with ease
Freshdesk Omni is easy to configure, deploy, and maintain - making it accessible for every business, not just the Fortune 500 companies. Effortlessly scale to support millions of daily requests without any increase in agent count.
Deliver stellar customer service via messaging
Multichannel support
AI-powered chatbots
Multilingual support
Journeys
Effortless integrations
Actionable insights
Built on Neo, the enterprise platform tuned for scaling
Meet your expanding customer needs with the open and flexible Freshworks Platform. Access rich APIs for custom integrations, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps.
Freshdesk Omni helps brands cut costs and scale efficiently
Here’s why customers choose us
“We needed a platform that was sophisticated to handle high volume and support our load. We also needed structured team performance reports if we were going to improve our customer experience.”
Provide effortless, digital-first customer service
Try Freshdesk Omni now