Make it easy for customers to reach you
Customers like to receive support on their own terms. Make it a convenient and hassle-free experience for them, every time.
Seeking support can feel like a chore
Limited channels
Long wait times
Poor self-service
Lack of context
Agent-driven conversations
Offer customers convenience at their fingertips
Engage with customers, wherever they are
Be where your customers are. Deliver support on the messaging channels they prefer.
Bring self-service to the customer
Enable AI-powered self-service and allow customers to resolve issues without agent intervention, significantly improving customer satisfaction.
Provide contextual, personalized support
Eliminate the need for customers to repeat themselves, with an asynchronous messaging solution that preserves conversation history across devices.
Give power back to your customers
Without being limited to real-time chats, customers can reach you outside available hours and continue the conversation at their own pace.
Simplify call center IVRs
Traditional IVRs are confusing to navigate and time-consuming for customers, resulting in poor experiences and high drop-offs. Allow customers to switch to a user-friendly, visual IVR instead, on messaging channels.
Deliver stellar customer service via messaging
Multichannel support
AI-powered chatbots
Multilingual support
Graceful agent transfers
Journeys
Effortless integrations
Built on Neo, the enterprise platform tuned for scaling
Meet your expanding customer needs with the open and flexible Freshworks Platform. Access rich APIs for custom integrations, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps.
Here’s why customers choose us
First Contact Resolution is one of the most important metrics for us. It is a combination of both response times and quality of resolution. This is where Freshdesk Omni helps us incredibly. Our agents are set up for speed with the effective interface, whereas they also have all the context to respond accurately. And very importantly, the right agent is always working on the right customer query with intelligent automatic assignment.
Provide effortless customer service
Try Freshdesk Omni now