Looking for a Tidio alternative?
Meet Freshchat - A customer messaging platform that offers unified engagement across live chat, AI-enabled chatbots and popular messaging channels, without breaking the bank!
Start Your Free TrialAccess to full product. No credit card required.
Why do companies of all sizes choose Freshchat over Tidio?
Meet customers on the channels they prefer
Freshchat has native integrations with popular messaging apps such as WhatsApp, Apple Business Chat, Facebook Messenger, Instagram, LINE, and Google Business Messages so you can engage with customers wherever they prefer. On the other hand, Tidio only offers integrations with Instagram and Facebook Messenger.
AI & ML chatbots that learn, they don’t just deflect
Freshchat offers AI & ML enabled chatbots that understand customer intent, learn from interactions and offer conversational support that can resolve not just respond to queries. Tidio offers primitive rule-based chatbots that fail when the bot flow breaks.
While Freshchat offers chatbots in all paid plans, Tidio offers it as an add-on that needs to be purchased separately, irrespective of the plan you are on.
Automate workflows so agents can focus on customers
Freshchat lets you auto-assign conversations to agents or groups based on their expertise, skill levels and current work load. You can even create advanced rules with user properties, topics, time of the day, message text, and map team members or groups to it. In Tidio however, agents have to manually pick up/assign chats to themselves, increasing the possibility of missed chats and wasting agent time.
Tidio penalizes you for growing
Expanding your support as your business grows isn’t easy on Tidio as they have a limitation on the number of agents that can be added on a paid plan. This limitation forces you to upgrade to a higher plan and buy add-ons when you want to scale your customer support. With Freshchat, there is no such limitation - you pay exactly what you sign up for.
What do you pay for in Tidio?
Base Plan + Seats + People reached + add-ons = Final price
What do you pay for in Freshchat?
Base plan + seats + active users = Final price
Are you interested in Tidio's Live Chat, Bots, and Email Marketing?
We’ve got all of these, and much more…
Web Widget
AI & ML Chatbots
Proactive messaging
Team Inbox
Visitor Intel
Reports
After we implemented the Freshchat - WhatsApp integration, we have seen a 30%-40% increase in sales
Freshworks (Freshdesk Support Desk + Freshchat) has been really efficient for us day-to-day, handling both tickets and chats from the same place. It’s powerful, but what’s more important is that it works!
IntelliAssign is a big contributor to our consistent fast response times.
First, get a good chat. Next, everything else.
With Freshchat, get all the great features, plus Al-powered ticketing, in one unified, collaborative space enhanced with productivity-boosting Al.
Access to full product. No credit card required.