Tidio Alternatives | Freshchat by Freshworks

Why do companies of all sizes choose Freshchat over Tidio?

AI & ML chatbots that learn, they don’t just deflect

Freshchat offers AI & ML enabled chatbots that understand customer intent, learn from interactions and offer conversational support that can resolve not just respond to queries. Tidio offers primitive rule-based chatbots that fail when the bot flow breaks.

While Freshchat offers chatbots in all paid plans, Tidio offers it as an add-on that needs to be purchased separately, irrespective of the plan you are on.

Automate workflows so agents can focus on customers

Freshchat lets you auto-assign conversations to agents or groups based on their expertise, skill levels and current work load. You can even create advanced rules with user properties, topics, time of the day, message text, and map team members or groups to it. In Tidio however, agents have to manually pick up/assign chats to themselves, increasing the possibility of missed chats and wasting agent time.

Freshchat vs. Tidio

Freshchat offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences

CRITERIA
Chatbots	Yes. AI & ML chatbots	Yes. Basic rule-based chatbots
Availability of chatbots	All paid plans	Have to buy “Chatbots” plan as an add-on
Free bot sessions
Chatbots integration with 3rd party CRM and helpdesk
Custom reports
Automatic chat assignment
Live chat
Native integration with messaging channels	All major channels	Only two
Instagram
Facebook messenger
WhatsApp
Google Business Messages
Apple Business Chat
LINE messenger
SMS
Starting plan	$15	$19

Tidio penalizes you for growing

Expanding your support as your business grows isn’t easy on Tidio as they have a limitation on the number of agents that can be added on a paid plan. This limitation forces you to upgrade to a higher plan and buy add-ons when you want to scale your customer support. With Freshchat, there is no such limitation - you pay exactly what you sign up for.

What do you pay for in Tidio?

Base Plan + Seats + People reached + add-ons = Final price

What do you pay for in Freshchat?

Base plan + seats + active users = Final price

Free Trial

Reach customers on their favourite messaging apps

Are you interested in Tidio's Live Chat, Bots, and Email Marketing?

We’ve got all of these, and much more…

“After we implemented the Freshchat - WhatsApp integration, we have seen a 30%-40% increase in sales”

Mayyar Saleh

General Manager

Kaafmeem

“Freshworks (Freshdesk Support Desk + Freshchat) has been really efficient for us day-to-day, handling both tickets and chats from the same place. It’s powerful, but what’s more important is that it works!”