Why choose Freshchat over other players?

Freshchat is a modern live chat and messaging software that has capabilities to help you not just engage with your customers and prospects but also delight them at scale without having to spend too much or grow your team. Freshchat sets the path for a new way of customer engagement at every step of the customer journey — the conversational way.

Automate with bots and AI

Assist with precise answers and conversations.

Reach out wherever they are

Engage on web, mobile, and other social messengers.

Engage with proactive campaigns

Send targeted outbound messages to users.

Experience UI at its best

Let your agents use a support platform that's similar to their everyday messaging apps 

Route conversations with ease

Automatically route conversations based on agents' skill set, load and availability.

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Powering millions of conversations for businesses of all sizes