Best Zendesk Chat Alternative
Freshchat offers unified engagement across live chat, AI-enabled chatbots and popular messaging channels, without breaking the bank!
Get a unified view of all your customer data in one place
Today’s customers expect that businesses know and remember who they are and understand in great depth what they want based on their previous interactions across all channels. Freshchat is equipped with a Unified Customer Record (UCR) that presents a 360-degree view of customers in one place. With UCR, businesses can:
Access all user data from different sources in one place - in real-time and at scale
Create unified user profiles from CRM data, website activity and even 3rd party data sources
Enable teams to create and manage detailed segments to help them provide personalized & proactive customer engagement
Future-proof your customer service with AI and ML chatbots
Freshchat offers AI & ML enabled chatbots that detect customer intent, learn from different data sets and automatically hand over to an agent whenever required without breaking the chat flow. With Freshchat’s chatbots, businesses can:
Provide instant resolutions through intelligent self-service automation
Reduce support staffing costs by front-lining your bots to take care of most of your customers’ repetitive questions.
Deliver contextual agent hand-off by understanding customer intent
Provide intelligent support to your agents and equip them with the right data to improve efficiency and productivity
Reach customers on popular messaging channels and manage all conversations from one inbox
Reach your customers on the channels they prefer by engaging with them on the most popular messaging channels, including WhatsApp, Apple Business Chat, Google Business Messages, Facebook Messenger and LINE.
Freshchat offers a unified inbox equipped with advanced automation and routing tools to help agents easily manage conversations from messaging channels, email, call, and chat.
G2 Crowd’s data, generated based on user reviews, data gathered from online sources and social media, shows that Zendesk Chat struggles to even reach the live chat average whereas Freshchat scored exceptionally well.
Criteria |
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Paid Plans |
Starts at $18/month per agent |
Starts at $59/month per agent |
Free trial |
Yes, 14 days |
Yes, 15 days |
Free for life plan | ||
Co-browsing |
Available out of the box |
Requires you to buy an app from marketplace |
Campaigns |
Natively available |
External app is required |
Native chatbot options |
AI and ML chatbots |
Basic answer chatbots available natively |
Chatbot builder | ||
Free chatbot sessions | ||
Chatbots on messaging channel |
Yes, natively available on all paid plans and doesn’t require coding effort |
Yes. Can be done via API but requires you to purchase add-on features |
WhatsApp Integration | ||
Google Business Messages Integration | ||
Instagram Integration | ||
SMS integration |
Yes, you pay extra for the add-on |
|
Premium support |
Included with all paid plans |
Available as an add-on |
Freshworks received more reviews (than Zendesk) from people that worked at bigger companies. Freshworks got reviews from 72 companies, of which 15 are valued at more than 10 billion and Zendesk only got 48.
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