You might be losing leads because of SalesIQ
Zoho chat doesn’t offer bot capability to interact with leads during your offline hours. Freshchat does.
BETTER ONBOARDING
Your business can’t be online all the time. But there is one team member who can be there round the clock to respond to leads even when your support team is offline.
The bot can exchange pleasantries, answer basic queries, gather lead data, and automate it to your CRM. Give your bot an empathetic personality – configure bot workflows to create relevant bot replies for different scenarios.
Create topic-based categories for your website visitors to navigate to the right channel. Map the channels to the right teams so that they can respond more contextually.
Make conversations continuous – customize welcome messages to set the right expectation and schedule campaigns to display within the channels.
BETTER INTERACTIONS
Pull user data such as location, phone, social profile using pre-integrated tools to send relevant messages.
Use IntelliAssign to route high-value leads to the expert, more experienced agents and close sales faster.
Launch in-app campaigns to onboard new users, re-engage with existing users, retain lapsing customers.
Chat with customers, send or receive notifications, and reassign chats from your smartphone.
BETTER OUTREACH
Want a competitive advantage for your business? Offer multi-lingual support on your website.
With Freshchat, speak to customers from all around the world in the language they are comfortable with. Create FAQ content in 30+ languages and present the right content for every user based on their preferred language.
With Freshdesk Omni, get all the great Freshchat features, plus Al-powered ticketing, in one unified, collaborative space enhanced with productivity-boosting Al.
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