Freshdesk Omni vs. Zendesk
Both are customer service software applications, but Freshdesk offers powerful AI agents and is easier to launch, use, and maintain for low TCO and high ROI.
A complete solution for customer services teams
Compared with Zendesk, Freshdesk is a unified, omnichannel solution that’s both user-friendly and affordable. Both Freshdesk and Zendesk will improve support, but with some key differences.
Unified solution
Customer 360
Lower TCO and transparent pricing
Intelligent AI Agents
Modern interface
Quality support
Why businesses choose Freshdesk
Happy agents, happier customers
Agents and customers benefit from a unified view of customer interactions. With context in one place, agents can provide personalized and swift responses, enhancing the customer experience across channels.
Greater value at a lower cost
Freshdesk's pricing is competitive, flexible, and transparent—you only pay for what you use. Additionally, its intuitive interface and quick setup eliminate extra costs for agent training, customization, and implementation.
A reliable partner for customer success
Freshdesk stands out with its reliable support and timely assistance. Businesses can maximize their software investment with 24×5 support available on all paid plans, complimentary onboarding services, and a comprehensive customer support program.
Better UI, better adoption
With a modern interface and drag-and-drop automations and workflows, teams can get started quickly leading to higher tool adoption and faster time to value. Perform basic tasks like setting up agent notifications with just a click.
Built-in AI agents—more helpful, more insightful
Built-in AI agents can resolve up to 85% of queries while maintaining a conversational tone. AI ensures a seamless handoff, empowering agents to offer personalized support by generating emails, summarizing issues, and refining responses.
Freshdesk vs Zendesk: Feature comparison for 2024
Capabilities | Freshdesk | Zendesk |
|---|---|---|
Unified platform | A collection of 11 acquisitions | |
Contextual support / 360-degree customer view | Siloed functions can lead to customers repeating themselves | |
Increased agent output | Cluttered UI = longer handling times | |
TCO / time to value
| Complex setup and hidden costs can impact budgeting | |
Quick setup and maintenance | Setup/admin may require consultants | |
Quick onboarding | Longer agent ramp-up time, requires training
| |
Partnership | Poor support | |
Customization ability
|
| Adjusting workflows can be challenging |
Transparent pricing | Additional charges may apply for API use, storage, and security | |
ROI timeline | Complexity can hinder adoption and delay payoff | |
True TCO | Hidden costs may increase TCO |
Updated as of October 2024
Freshdesk Omni vs. Zendesk pricing comparison
Product/ Plan | Freshdesk | Zendesk |
|---|---|---|
Free plan | Up to two agents | |
Growth | $29
/agent/month, billed annually
| $19
per agent/month, billed annually
|
Pro | $69
/agent/month, billed annually
| $55
per agent/month, billed annually
|
Enterprise | $109
/agent/month, billed annually
| $115
per agent/month, billed annually
|
Free trial available? | 14-day free trial | 14-day free trial |
All prices in USD
Trusted by 68K+ businesses worldwide
Customer testimonials
“Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.”
It’s easy to set up automations in Freshdesk—and the impact on our team’s efficiency is incredible.
“The main advantage we identified in Freshdesk was how easy it was to configure and to customize.”
“We’re able to integrate all the products within the same platform. Whether I’m using Freshdesk, Freshchat, or bots, they are all connected and give a seamless experience.”
Other Freshdesk comparisons
Freshdesk vs. Intercom
For advanced ticketing and growth-friendly pricing, Freshdesk pulls ahead.
Freshdesk vs. Zoho Desk
Compared to Zoho Desk, Freshdesk ranks higher on ease of use and integration, advanced workflows, and collaboration tools.
Freshdesk vs. Salesforce Service Cloud
Freshdesk is a more user-friendly and affordable alternative to Salesforce.
Frequently asked questions
Freshdesk vs. Zendesk: A unified, omnichannel solution that’s easy-to-use and deploy.
What is the difference between Zendesk and Freshdesk?
Zendesk was built through acquisitions, versus Freshdesk, which unifies customer support with a drag-and-drop interface that is easy to use.
Is Freshdesk better than Zendesk?
Freshdesk offers a user-friendly interface, easier workflows and automations, and competitive pricing. For everything enterprises need for world-class support, Freshdesk Omni integrates AI agents, conversations, and ticketing for maximum efficiency and personalized service.
Why choose Freshdesk?
Freshdesk and Zendesk share some core features, but users rate Freshdesk’s advanced ticketing higher for ease of setup, usability, and admin.
How do I migrate from Zendesk to Freshdesk?
Freshworks’ customer support team makes the migration easy. Schedule a demo or contact customer support at support@freshdesk.com.
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