What's new with Freshworks Neo
See highlights from our monthly product updates
Release notesProduct Updates 2025
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Product Updates 2024
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Analytics Fair Usage Policy (FUP)
An FUP is now implemented in Freshworks Analytics to ensure that all active paying customers have an uninterrupted, performant, and smooth reporting experience.
Automated Migration Assistance
Freddy AI Copilot for Developers enables customers to easily migrate their custom applications to the latest platform version with just a few clicks. Freddy AI Copilot now comprehends the necessary changes needed in the existing app code and suggests these changes within minutes. This AI-driven app migration saves customers significant costs when updating apps to the latest platform versions.
Modular app development
Freddy AI Copilot for developers now enables developers to build apps on Platform Version 3.0 using the Global Apps Framework.
Global Apps Framework GA
The Global Apps Framework on platform version 3.0 is now Generally Available. This new framework introduces module-based building, allowing developers to build once and publish across multiple Freshworks products.
Product Updates 2023
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Analytics insights
Share prompts with Freddy AI and have it build unique widgets and have all insights visualized, be it trends, outliers or anything else. Available in Freshservice.
Analytics: Revamped Homepage
An all-new homepage for a seamless user experience with easy access to reports, trash and also the option to favourite reports and widgets. Available for Freshservice.
Freddy AI Insights
The all-new ‘Ask Freddy’ experience page features Freddy AI Insights and can be accessed by admins, supervisors or custom roles.
UCR powered RFM Segmentation
UCR now powers Freshmarketer and Freshsales Suite to enable hyper personalized audience segmentation for campaigns.
Product Updates 2022
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Multiple Scheduling in Analytics
Now create multiple schedules, each with parameters like recipients, schedule time, and type within Analytics.
Biling Audit Log
Track the activities of the billing module from a dedicated tab within the Neo Admin Center.
UBX is now available for Freshservice new signups
Neo Admin Center's Unified Billing Experience (UBX) is now available for new Freshservice’s signups.
Product Updates 2021
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Session Timeout
Session Timeout Live across all Freshworks products, admins can configure the validity of sessions, with session timeout.
Developer Portal: Low Code
Developer Portal: Low Code Solve business automation challenges with minimal or no coding! Avail early access to low-code.
Exchange Web Service (EWS)
Exchange Web Service (EWS) Email service now supports EWS protocol enabling real-time 2-way syncs, better security, and more.
Google Login
Google Login Access single-click Google sign up and login across Freshworks products for hassle-free authentication.
Product Updates 2020
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Platform Launch
Platform Launch The Neo platform goes live! Customize, extend, and unify digital experiences for customers, across Freshworks products